WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

UX RESEARCH

What We Do

Our team of UX researchers provide rigorous research support and insights for all of our games and products. Our goal is to be the voice of our players and users, and help the designer-intended experience for them be realized.

What You'll Do

The main role of the User Experience Data Research Director will be to lead the User Experience Data Research team at Epic. This team’s main responsibility is the creation and analysis of surveys (both email and in-game surveys), and connecting these surveys to analytics data from the game. You will also create, send, and analyze surveys, or assist in this process, to learn about the players and users of Epic Games products (both game and non-game products). As such strong leadership, analytics (e.g. SQL, Databricks, R, etc), and survey design experience is required.

In this role, you will

Lead the User Experience Data Research team and be a champion for their data while also skilling up and improving their processes and outputs. This will also involve working closely with the managers of the other two User Research departments (internal playtest and external UX testing), the Director of User Research, and other leads in Insights and Product Management
Data queries (Databricks, Snowflake, Tableau): Querying multiple types of databases and plugging data queries directly into tools like Tableau are essential for this role as you will be managing a team doing this work and supporting their growth, as well as being able to do the work yourself
The creation of accurate and actionable visualizations (Tableau). Creating clear reports and dashboards based on surveys sent to players and users of Epic’s products and giving feedback on and reviewing the dashboards and visualizations of your team
Be an expert at report writing, reviewing, and presenting: Reviewing work produced by the User Experience Data Research team (e.g. surveys, reports, visualizations); Writing detailed and understandable reports that will accurately represent the data and speak to a variety of audiences across Epic Games, including at company leadership levels, and presenting and representing data in meetings and providing additional relevant context where applicable
To be the methodological expert in the creation of high quality surveys to support all Epic Games products and initiatives: An expert in sampling techniques to get the most representative answers possible; Designing questions that do not bias respondents, are actionable, and predictive; Use best practice methodologies to produce actionable, accurate, and representative data
Maintaining, building, and growing relationships within the company with partners and senior leaders
Provide support to UX researchers on the broader User Experience Research team on report creation that involves data visualization

What we're looking for

5+ years of leadership experience, preferably in the games industry
6+ years of data analysis and reporting experience, including experience using Tableau and writing data queries (SQL)
4+ years of experience in Survey Design
A passion for games and understanding the experiences of game players. You must deeply understand the gaming space
Experience worthing with the legal requirements around personal information and research
Experience in writing and reviewing detailed reports and presenting data findings/analysis at all levels
Strong in Excel or Google Sheets (vlookups, Pivot Tables)

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.