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Gaming Client on the Arise Platform

To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned - with gaming studios across the globe - for its premier gaming subscription service and catalog of award-winning titles.

If you’re bilingual and love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.

What to expect:

What’s Needed to Provide Support for this Gaming Client

  • Bilingual proficiency in reading, writing, and speaking English and German
  • Understand nuances and cultural differences.
  • Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
  • High level of reading comprehension and understanding of game-specific terminology, slang, and context
  • Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.

What it takes to succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

Skills necessary:

  • Patience and empathy. Maintain a positive and professional attitude, creating a pleasant customer experience.
  • Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
  • Monitoring all assigned Community channels, apply client’s moderation guidelines and actions as appropriate.
  • Coordinating activities and actions with team members and client representatives.
  • Depending on the assigned studio, there may be limited direct engagement with players and/or templated responses provided.
  • Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
  • Able to task-switch with ease and evolve as the requirements of the role change over time.
  • Deliver excellent customer service.
  • Fluency in English

What you'll be doing:

  • Bilingual proficiency in reading, writing, and speaking English and German
  • Understand nuances and cultural differences.
  • Passion for the gaming industry. Assist players with account, technical, gameplay and payment issues.
  • Manage multiple chat or email conversations simultaneously while maintaining a high level of accuracy and responsiveness.
  • Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
  • Working knowledge on CRMs.