${ alert.message }}
${ alert.message }}
User Profile
We need some information before you can continue.
Share Job
Copy the link below to share this job.
ZeniMax Media

IT Support Specialist II

${ timestamp }} · 
ZeniMax Media
πŸ‡ΊπŸ‡Έ Austin, TX

Overview

ZeniMax Media is looking for an IT Support Specialist II to join our team at ZeniMax Austin Studios. We are looking for candidates who have a passion for technology and problem solving and excel in providing strong customer service to users.

Responsibilities

  • Provide technical support to end users by phone, email, messages and in person in a friendly, professional manner
  • Take ownership and monitor support requests to ensure a timely resolution
  • Deploy, configure, and support personal computers, laptops, and network appliances!
  • Identify, research, and resolve hardware, software, and network issues
  • Set up, configure, and support peripheral equipment such as A/V equipment, printers, and game consoles
  • Install, configure, and support Windows operating systems and applications such as Microsoft Office365, Adobe Creative Cloud, Autodesk
  • Assist with user account creation, modification, and termination across multiple applications such as Active Directory and Exchange
  • Track hardware and software assets in an inventory system
  • Review, maintain and revise technical documentation and knowledge base
  • Assist with the maintenance of our software and service catalog
  • Work with team to ensure all user machines are in full security compliance
  • Provide end user training for any newly deployed technologies
  • Effectively communicate with studio management and IT management.

Qualifications

  • 2 to 4 years of corporate IT experience
  • Knowledge of SharePoint/Atlassian is a plus
  • Detail oriented team player with strong documentation skills.
  • Experience with Microsoft Active Directory, Azure AD, Exchange and other mission critical enterprise level systems
  • Experience with Microsoft Office Suite, Windows 10 OS, PC hardware support, Antivirus Software (Windows Defender),
  • General understanding of TCP/IP, DNS, DHCP, VPN, and Remote Desktop Services
  • Basic understanding of firewalls, switches and other networking technologies Interested in and able to learn new technologies quickly
  • CompTIA A+ Certification/Dell Tech Certification or demonstrate equivalent knowledge.
  • Ability to maintain strict confidentiality with privileged information
  • Ability to manage multiple, competing priorities in a constantly evolving and demanding environment