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ZeniMax Media

IT Support Specialist II

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ZeniMax Media
πŸ‡ΊπŸ‡Έ Austin, TX


ZeniMax Media is looking for an IT Support Specialist II to join our team at ZeniMax Austin Studios. We are looking for candidates who have a passion for technology and problem solving and excel in providing strong customer service to users.


  • Provide technical support to end users by phone, email, messages and in person in a friendly, professional manner
  • Take ownership and monitor support requests to ensure a timely resolution
  • Deploy, configure, and support personal computers, laptops, and network appliances!
  • Identify, research, and resolve hardware, software, and network issues
  • Set up, configure, and support peripheral equipment such as A/V equipment, printers, and game consoles
  • Install, configure, and support Windows operating systems and applications such as Microsoft Office365, Adobe Creative Cloud, Autodesk
  • Assist with user account creation, modification, and termination across multiple applications such as Active Directory and Exchange
  • Track hardware and software assets in an inventory system
  • Review, maintain and revise technical documentation and knowledge base
  • Assist with the maintenance of our software and service catalog
  • Work with team to ensure all user machines are in full security compliance
  • Provide end user training for any newly deployed technologies
  • Effectively communicate with studio management and IT management.


  • 2 to 4 years of corporate IT experience
  • Knowledge of SharePoint/Atlassian is a plus
  • Detail oriented team player with strong documentation skills.
  • Experience with Microsoft Active Directory, Azure AD, Exchange and other mission critical enterprise level systems
  • Experience with Microsoft Office Suite, Windows 10 OS, PC hardware support, Antivirus Software (Windows Defender),
  • General understanding of TCP/IP, DNS, DHCP, VPN, and Remote Desktop Services
  • Basic understanding of firewalls, switches and other networking technologies Interested in and able to learn new technologies quickly
  • CompTIA A+ Certification/Dell Tech Certification or demonstrate equivalent knowledge.
  • Ability to maintain strict confidentiality with privileged information
  • Ability to manage multiple, competing priorities in a constantly evolving and demanding environment