This job listing expired on Aug 2, 2022
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The Customer Service representative will provide customers with supports for WARGAMING.NET products. The ideal candidate is an experienced customer service specially, who is willing to serve our players inquires for outstanding customer satisfaction and has passion for PC game.

Reports To

Regional CS Manager, WoWS APAC.

What will you do?

  • Answer customers inquiries promptly and professionally in Japanese
  • Communicate with customers effectively under the guidance of the Department Manager
  • Provide prompt and effective response to customers in verbal/written communication
  • Analyse the responsible market to improve the satisfaction level of local customer
  • Share your idea for product improvement and development

What are we looking for?

  • Japanese native or at least JLPT 1
  • Passion for Games
  • High school Graduate, Associates Degree preferred
  • At least minimum 3 year of relevant experience in Customer Service industry
  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Willing to work in alternating shifts

What additional skills will help you stand out?

  • Excellent written and verbal communications skills in English
  • Advanced written and verbal communications skills in Japanese
  • Ability to make a plan and initiate based on OGSM
  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Willing to work in alternating shifts

About Wargaming

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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