Job Overview
Have you ever dreamed of joining the Navy? Already been there or not quite ready for that yet? How about joining the team that brought together the biggest online community of naval history enthusiasts worldwide?
Wargaming USA is looking for an enthusiastic, LATAM Spanish-speaking individual to fill the position of Community Manager for its Austin-based team of ship- and history-lovers responsible for fostering and developing the communities in the Americas. You’ll be required to have your finger on the pulse of our players and engage them in discussions on a constant basis across a variety of platforms, acting as their advocate, as well as an avatar of the development team.
Reports To Lead Community Manager
What you will do
Be one of the faces and voices of World of Warships and proactively contribute to discussions with player communities across the Official Forums, Twitch, Social Networks, Discord, or any other channel where we need to be
Collaborate with other functions and regional offices on communications planning to support game updates and a multitude of other events and communications.
Support regional programs for community contributors, volunteers, and other fan groups.
Contribute to improvements, new initiatives and projects in the community space aimed at increasing player engagement and retention. Explore, and support collaboration opportunities with local influencers, communities of gamers, anime fans, militaria, museums, and other potential partners
Identify opportunities for, and assist in the execution of tournaments, offline events, and player gatherings
All other duties that may be assigned by the company within the scope of this role
What we are looking for
2+ years of proven experience developing online communities. You are well-versed in community-management, communications, and moderation
Effective communication skills in LATAM Spanish and English with diverse audiences in any format and on any platform, while being aware about potential sensitivities. You are comfortable and proven effective in multi-cultural environments, and are capable of remaining calm and thoughtful in fast-paced high-pressure environments and when communicating publicly
Familiarity with game publishing, its structure and processes. This includes experience with collaborative tools such as JIRA, Asana, or other similar products, as well as reporting and planning processes
You are an active player of World of Warships, familiar with the game’s history and its community. Please provide your account name
An ownership mentality and go-getter attitude, exemplified by the following traits:
You take pride in maintaining and developing the skills essential to your position and are willing to assume responsibility for tasks large and small necessary to accomplish your goals. You seek to build your coworkers up and to share your knowledge and experience for the betterment of the team
You engage in fighting fires to save the day, give honest and constructive feedback
You are able to join the team in Austin, TX without requiring additional authorization
Additional skills that will help you stand out
You are also able to effectively communicate in Brazilian Portuguese, Russian or Chinese. Feel free to impress with other languages too
You’re familiar with basic data analysis to support your reporting of community sentiment
You have hands-on experience with organizing tournaments and/or in-person events
You’ve produced and hosted livestream content and are familiar with current livestream, audio and/or video tech
About Wargaming
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.
