The opportunity
Unity is a leading platform for real-time 3D development, empowering creators worldwide to build, innovate, and achieve their vision. From game development to AR/VR experiences and beyond, Unity is at the forefront of creative innovation. This year, we're building out an exciting new Product Operations team to help drive innovation for game creators. At its core, this team will focus on listening deeply to our customers, our community, and our market, ensuring their voices remain at the center of our decision-making.
We are looking for a Product Operations Manager to join the team. This person will play a key role in building the systems, processes, and tools required for efficient operations, enabling product management leadership to deliver exceptional results while staying deeply connected to our customers. You'll work closely with product teams, customer success, and data science to create seamless systems for gathering customer insights, analyzing feedback data, and driving key initiatives.
As the Product Operations Manager, you will be designing, managing, and optimizing the systems and processes that enable Unity’s product management teams to operate efficiently and effectively. Your focus will be designing scalable mechanisms to collect, analyze, and synthesize feedback from our customers and the market, providing actionable insights that inform product strategy and innovation.
A successful candidate is highly organized, analytical, and comfortable working cross-functionally in a fast-paced environment. You're passionate about operations, process improvement, and leveraging data to drive insights. You also understand the nuances of product development and are excited to play a critical role in enhancing how Unity serves the global game development community.
What you'll be doing
Build Voice of the Customer (VoC) systems: Establish scalable processes and tools for collecting, categorizing, and synthesizing customer feedback, community insights, and market trends across multiple channels.
Data-inspired Insights: Partner with data science and analytics teams to extract actionable insights from feedback data and operational metrics, driving alignment between product strategy and customer needs.
Support Roadmap Development: Manage systems for tracking roadmaps and product updates, ensuring alignment between internal teams and external stakeholders while maintaining transparency.
Operational Process Improvement: Identify inefficiencies in existing product operations processes and implement improvements to optimize workflows, communication, and data utilization.
Cross-functional Collaboration: Collaborate with product management, customer success, research, and data science to ensure alignment and seamless execution of initiatives like customer feedback loops and product innovation cycles.
Manage Feedback Channels: Develop and maintain systems to structure incoming customer feedback from diverse sources – surveys, interviews, forums, customer success interactions – and ensure it is actionable and integrated into product workflows.
Promote Customer Centricity: Act as a champion for putting customers at the center of all decisions; embed customer insights across the organization to ensure our roadmap and strategy align with community and creator needs.
Process Documentation: Document workflows, operational tools, and systems to scale processes across a growing team while maintaining clarity and efficiency.
What we're looking for
Experience in product operations, program/project management, or operations roles, preferably at a tech company.
Demonstrated ability to design and optimize processes, workflows, or operational tools that drive efficiency and scalability.
Strong analytical mindset with experience working with customer feedback data, operational metrics, or market research to synthesize actionable insights.
Experience collaborating with cross-functional teams, including product managers, customer success, research, and data science.
Proficiency with tools and platforms for managing product roadmaps, project workflows, and data visualization (e.g., Jira, Looker, Confluence, etc.).
Exceptional organizational skills and ability to manage multiple priorities while working on complex cross-functional projects.
Passion for customer-centric product development and understanding of product management principles.
You might also have
Background in SaaS, gaming, or creative technology industries.
Familiarity with large-scale data analysis techniques
Experience working in product organizations or teams closely connected to customer success or community management.
Additional information
Relocation support is not available for this position.
Work visa/immigration sponsorship is not available for this position
Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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