Unikrn Inc. - a company running the world's top regulated eSports betting platform with offices in Seattle, Las Vegas, Malta and Germany.

Founded by Rahul Sood and Karl Flores in 2014, we provide eSports fans and newcomers alike a safe and legal place to gather, game, and bet on eSports. With games such as League of Legends, Counter-Strike: Global Offensive, Dota 2 and more, there’s always something to watch and bet on at Unikrn.

Investors such as Ashton Kutcher and Mark Cuban - to name just a few - believe in our mission. We host events, we stream and we even own our own cryptocurrency!!!

Come join as our new

Head of Customer Service (m/f/d)

(Berlin)

Our Success

• Word class sportsbook betting product with innovative products in a highly regulated market coming with IDV, KYC, AML and other business critical Flows running on an in-house build internationally deployed Betting Platform
• Freemium economy with a Shop, Virtual Skins and Connekt
• Skill base international betting products like Umode
• Tournament and Casual gamer platform https://www.challengeme.gg/
• Crypto Currency Token https://unikoingold.com/
• Affiliate Platform, Mautic Based CRM Platform, Custom Analytics and Tracking
• Editorial for relevant Target Audience
• Innovative R&D or Prototypes using things like real time Computer Vision or other interesting new Technology

Your Mission

• Lead, define and shape the strategy of the international Customer Support team across an array of esports-related product
• Ensuring that customer requests are handled efficiently and effectively according to quality and performance standards
• Handling sensitive customer issues related to payments, fraud and money laundering
• Building up a vibrant community of and fostering the relationship with esports fans, betting customers and crypto-currency enthusiasts
• Build up and manage social media presence
• Liaise closely with marketing, product and technology teams
• Manage and further develop KPIs to assess performance and quality of customer support and community management

Your Success

• Fluency in English, other languages are a bonus
• 3-5 years in a management position, leading teams of 20+ people
• Proven working experience as a customer service manager, retail manager or assistant manager
• Working knowledge of customer service software, databases and tools
• Ability to think strategically and to lead
• Strong communicator, organised, reliable and target-oriented
• Knowledge about sportsbetting and cryptocurrency is a bonus
• Knowledge and/or interest in Quality Assurance is a strong plus

What to expect

• A steep learning curve and the chance to grow with an internationally, well-funded Unicorn
• A lot of responsibility and the chance to contribute to the team’s success
• Supportive, international team of experts who inspire and support you
• Flat hierarchies and close work with project leaders and our management board
• A work-life-balance that truly exists
• Soft Drinks, coffee and fruit - and of course a Playstation