Established in 2008, Ubisoft Chengdu has since grown into a robust production center contributing to Ubisoft’s biggest brands across numerous platforms. Located in China, the world's biggest gaming market, the studio is uniquely positioned to master production on both AAA and free-to-play titles, build strong bridges to promote Chinese culture to Western audiences, and offer memorable and meaningful gaming experiences to players around the world.
The studio continues to build upon its commitment to excellence in game production and live operations, with a strong track record of development on Assassin’s Creed, For Honor, Immortals Fenyx Rising, Mario Rabbids: Sparks of Hope, Rainbow 6 and Skull and Bones. Notably, we also led production on Immortals Fenyx Rising: Myths of the Eastern Realm, a full-fledged, standalone DLC based on Chinese myths, as well as casual titles such as Rabbids: Party of Legends and UNO which were released to worldwide audiences.
At Chengdu studio, we embrace diversity in all forms, and we are committed to providing a fair and inclusive working environment for our employees, which now comprises over 470 talents hailing from 10 nationalities. Our strength lies in our diverse and passionate people, and together, we explore the unknown and create the best games for fans of all ages.
Job Description
About the role
The China Game & Services Experience Team is responsible for delivering exceptional player experiences on China gaming and service offerings. This team is deeply committed to understanding the needs of Chinese players and continuously refining the company's services to foster a player-centric approach.
As part of the game and experience team, your role requires a unique blend of player-centric mindset, strong communication skills, analytical capabilities, and a deep understanding of the gaming industry. By excelling in this role, the Player Experience Specialist will play a crucial part in creating seamless, enjoyable, and memorable player journeys for Chinese gaming and service offerings.
If you are a player-centric professional with a passion for creating exceptional gaming experiences, we encourage you to apply for this role.
What you will do
Proactively engage with the Player Community and Social Media in China, and, if possible, the APAC region. The goal is to understand player voices, identify pain points, bridge gaps, and transform insights into impactful Player Stories.
Collaborate with CRC HQ on various projects to prevent potential issues and mitigate unnecessary frictions, improving the overall player experience.
Collaborate with business team on preparing CN publish game release and promotion events.
Develop and maintain a robust knowledge base, training programs, and support resources to empower the team in providing exceptional player support.
Ensure the latest CRC global top-down system tools and processes can be implemented smoothly for the customer-facing agents and partners.
Possess strong sense of potential incident detection and monitoring ability to ensure proactive action on issue investigation and resolution.
Participate in the WW Player safety program to build a safe and healthy gaming environment for CN players, topics not limited to global team's anti-cheating, fraud, in game violation, game connectivity.
Focus on reviewing player cheating behavior and handling player cheating bans; analyze and process player appeals.
Handle player complaints.
Qualifications
Bachelor's degree with more than 5 years of working experience in experience or customer facing role.
Demonstrate Strong passion for the gaming industry and player community, providing valuable insights to the team by collecting and analysing player preferences and behaviours.
Profonde understanding of China and APAC player communities and social tools would be a significant advantage.
Adaptable, collaborative and team spirit oriented, multitask handler with good presenting skills through multimedia or short video.
Good command of English in verbal and written communication.
Proficiency in Japanese would be a significant advantage.
Additional Information
Ubisoft CSR commitment
Making a long-lasting positive impact for our players, our teams, our partners and our planet.
In Ubisoft, we are working to enrich players’ lives through unique and memorable gaming experiences and by improving the positive impacts of our games. To get there, we are creating a safer, more inclusive work environment, we are giving back to the communities where Ubisoft operates by working with local non-profit partners and by working to reduce the environmental impact of our business.
