This job listing expired on Jul 26, 2020
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Ubisoft is composed of over 14,000 talented people located in 5 continents across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

The company’s 40+ different creative studios work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more.

With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans. In the Ubisoft EMEA Consumer Relationship Centre in Newcastle-Upon-Tyne, UK, we are committed to providing our consumers with an awesome experience. With teams in Consumer Support and Community Management, Ubisoft EMEA CRC is dedicated to defining the standards of the player experience across EMEA region (Europe, Middle-East, Asia & Australia).

Our multilingual center manages interactions with players through a range of communication channels including community management, forums, social media, chat and webmail. Working in close collaboration with the wider business we are focused on delivering the Ubisoft mission: to enrich players’ lives with unique and memorable gaming experiences. Our heroes are full of character. Full of their own challenges, hopes and dreams. Just like our team members. We are always on the lookout for creative, entrepreneurial spirits who share our passion for what they do. If you are ready for a challenge are full of new ideas and are as passionate as we are about video games

Job Description

The EMEA CRC is constantly investigating ways to provide a better, faster support for our players through deployment of new technologies, or innovative use of existing one. Our current focus is on automation, machine learning and providing players that need our assistance with a chatbot experience that is both engaging and efficient. To achieve this, we’ll need a dedicated, passionate and proactive Technical Knowledge Specialist, who will oversee implementing, maintaining and refining our chat bot and automation strategy.

You daily tasks will bring you to review the interactions between the bot and the players to identify and correct any issues, but also to keep yourself abreast of situations impacting our operations and either execute on operational needs or leverage your expertise to put forward proposals to alleviate the impact. You’ll provide reports on the bot activity to provide operations with actionable intelligence and to further improve the overall experience for our players. Finally, you’ll seize on opportunities to leverage existing services to enhance further the bot’s capabilities.

Do you have:

  • Experience managing chat bots
  • A good mind for grasping complex procedures and translating them into something easier to manage
  • Strong communication skills that allows you to engage with people from various disciplines
  • A solid understanding of how to leverage APIs
  • A passion for building smooth experiences for our players

If you answered yes to all above, we can't wait to meet you

Qualifications

Skills, Knowledge and Experience

  • Previous experience managing chat bots in the context of customer support
  • Previous exprience working with different types of APIs
  • Experience leveraging various APIs in different languages and frameworks
  • Knowledge of Salesforce and SOQL is a plus
  • Ability to plan and estimate workload to ensure timely delivery with a certain level of autonomy
  • Ability to anticipate, communicate about and resolve issues
  • Ability to communicate clearly with teams from various disciplines
  • Excellent verbal and written communication in English
  • Good interpersonal skills
  • Passion for games and gaming is an advantage

Additional Information

Benefits

With Ubisoft CRC, you will receive a competitive salary along with:

  • Personal performance bonus
  • Private Health Insurance (including eye care and dental)
  • Life Assurance
  • Long Term Disability Insurance
  • Pension
  • Significant discount on the world’s best video games
  • Access to Ubisofts back catalogue on PC
  • 25 days of holiday

Perks:

  • We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.
  • A kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee
  • Regular professional and social events
  • Monthly Ubidrinks
  • Flexible working hours
  • A casual dress code
  • Fun, we like to work hard but have a laugh too!

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.