Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.
Job Description
The Community Developer will be responsible for establishing and growing our communities around Ubisoft’s games with a proficiency in player communications, game improvements and feedback cycles, and deployment and maintenance of best practices. They will lead the global community strategy, creating and executing global plans, and work with a distributed international team that is focused on building relationships and earning trust with players around the world, contributing to our global business growth opportunities. This position will also provide their guidance to cross-functional team members, facilitating collaborative planning and executing commitments at high quality standards. As a member of the global community team, this position will be integrated with lead development studios.
WHAT YOU'LL DO
Shape community-focused strategies, content campaigns, and development support to serve the community needs, production, and marketing objectives.
Define and report on content KPI’s to demonstrate success and ROI of community programs and content.
Develop strategies and manage external milestones, such as betas and launches, to ensure KPIs are met.
Coordinate communication, activities and initiatives with multiple global departments for consistent and cohesive messaging.
Develop and execute community engagement plans through a variety of content tactics which augment the overall marketing strategy: includes but not limited to the creation of assets such as video blogs, podcasts, interviews, annotated screenshots and game guides.
Act as a primary representative for players’ needs within Production and Publishing teams to positively influence development and communications positioning on behalf of our players and business objectives.
Shape player feedback cycles and provide insights to Production and Publishing teams to influence game experiences, stimulate user retention, and assist in positioning messaging and marketing beats.
Manage and coordinate with live teams for post-launch communication: set expectations on applicable situations such as patch content, status and delivery.
Manage and produce internal reports on community reaction, activities and output.
Coordinate community-centric events including, but not limited to, studio visits from fans, developer dialogues, and tournaments.
International travel required.
Qualifications
WHAT YOU'LL BRING
Intermediate experience managing online communities and developing strategic plans or programs with demonstrable success in a professional setting.
Extensive experience in the gaming industry with multiple gaming platforms.
Extensive knowledge of social media platforms (Instagram, Twitter, Facebook, blogs, etc.) is required.
Experience working in a demanding Production environment, with multiple deadlines, metrics for success, and stakeholders.
Experience in social media marketing.
Experience with digital asset creation (video, photo, podcasts, etc.)
Additional Information
What to send our way
Your CV, your expertise and/or related experience and skills.
Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.
Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.
At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.
