Square Enix is looking for a dedicated and organised Operations Coordinator to oversee the day to day operational tasks in the Merchandise division. You will be coordinating a range of tasks and assisting with the smooth running of the Merchandise business. We are looking for a proactive individual with a positive attitude, who is able to work within Merchandise team, supporting operational tasks.

Key Deliverables

E-commerce

Setting up new products on the website, ensuring accurate optimised features, categories, and pricing.
Working together with in house Digital team, producing content for the weekly newsletter promotions and being custodian of the Square Enix tone of voice.
Ensuring the appropriate merchandising of both products and promotions across all platforms.
Responsible for maintaining the Square Enix brand personality throughout our promotions, balancing the commercial attributes and storytelling through both copy and imagery.
Preparing the weekly homepage VM relating to different campaigns under the direction of the E-Commerce Manager.
Working closely with the E-Commerce Manager and other departments to ensure Merchandise Ecommerce activities are aligned with the general marketing calendars on a weekly basis.
Testing potential site errors both on mobile and desktop; communicating them both to the E-Commerce manager.
Coordinate with in-house and outsourced customer service team, manage customer enquiries for merchandise products and maintain high level of customer satisfaction.

Logistics and Operations

Arrange and control regular fixed and standard transport requests from factory / warehouse in Asia to meet the required service level.
Liaise with multiple transport providers and achieve expected operational margin at shipment level.
Track shipments and provide feedback to the team and related stakeholders.
Completing general administration tasks and data entry accurately and efficiently.
Ensure that financial related costing, invoicing, and reporting for freight is carried out in accordance with company standards.
Optimise stock availability, whilst minimising costs of transport and storage.
Ensure all costs are controlled adequately and in line with budget; identify opportunities to reduce costs.
Provide administrative support for the operational tasks to the team.

Additional ad hoc duties may be assigned.

Requirements

Ideally with 3 years’ experience in a similar, ecommerce or logistics operational focused role.
Good editing skills of content, both product pictures and regular imaginary.
Good Excel skills (pivot tables, v-lookup,).
Exceptional problem solving & analytical skills.
Results driven, with proven record of successful implementations.
Highly organised with the ability to organise workload.
A dynamic person with a versatile approach to the modern world.
Excellent English communication skills – Verbal and Written.

Desirable

Knowledge and a passion for gaming, art, and culture.
Graphic design skills and good use of Adobe Creative Suit.
Understanding of digital sensibilities - best practices for social, and email campaigns.