Square Enix Europe is on the lookout for an English Social Media Manager to provide support to our online communities for yet-to-be-announced GaaS titles through key social channels.

The successful candidate will work within the Online Community team to assist in the day-to-day running of community programs and social channels. As a key member of the Online team, you will be an organised and adaptable person. You will assist in creating, and analysing the success of, global community campaigns that empower our fans around the world.

The successful candidate will be highly organised and motivated with exceptional communication skills particularly in entertainment / video games.

Requirements

Key Deliverables:

Actively engage users via official social channels, continually monitoring and making recommendations upon the latest technology and platforms; meticulously follow new trends.
Provide community feedback to the rest of the Marketing and PR teams and provide guidance on any initiatives based on a clear and complete understanding of where user passions lie.
Ad hoc tasks as and when required.
Assist in planning and execution of game conventions and fan events.
Assist in planning, directing, and hosting of streaming broadcasts.
Directly assist with the creation of assets (image or video) for use on all available channels.
Compile feedback and bug reports for the development teams in Japan to ensure a quick community feedback loop and user satisfaction.
Support marketing and PR teams by developing and implementing community strategy for selected GaaS titles, across all available channels including website, blogs, social channels, etc.
Make best use of social monitoring tools to evaluate success/failure of communications plans, understand what our users are saying about our products, and keep a regular temperature check on the various elements within the community.

Key Stakeholders:

Head of Community and Services, Online Community Team Manager, FFXIV Online Community Team, Strategic Marketing Managers (GaaS), PR Managers (GaaS)

Reports to:

Online Community Team Manager

Knowledge & Experience:

Essential:

Experience in a similar role with proven track record of managing impactful social media campaigns.
Familiar with social media analytics tools and MS Office applications.
Excellent knowledge of the latest industry’s games and trends, as well as social media trends.
Good understanding of online communities and online etiquette.

Desirable:

Interest and knowledge of Square Enix titles and online multiplayer games in general.
Experience working with Japanese corporations.
Ability to use Adobe Photoshop and Premiere to create image and video assets, including being able to comfortably manipulate multi-layered files

Competencies, Skills & Attributes:

Essential:

Business level fluency in English and strong creative writing skills.
Excellent communication and interpersonal skills.
Team player with a professional attitude, able to keep a level-head with fans through public channels.
Proactive, self-motivated, initiative-taker with can do attitude.
Excellent organisational skills and ability to handle multiple projects efficiently while maintaining high attention to detail.
Creative mindset, out-of-the-box thinker.
Able to travel abroad and to work at events.
Able to work flexible hours.

Desirable:

Technical knowledge of various platforms and backend systems.
Experience and knowledge of streaming technology and editing.
Japanese language skills and/or experience working with Japanese corporations is a plus.
Additional language skills.
Experience in organising consumer/fan events.

Other:

Experience and knowledge of streaming technology and editing.
Japanese language skills and/or additional language skills.
Experience in organising consumer/fan events.