Description

• Proactively monitor a selection of online games and related systems required for 24/7 service

• Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs

• Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner

• Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel

• Consult, create and maintain process documentation

• Carry out quick patch and build deployments including post deployment smoke testing

• Prepare accurate and timely reports with updates and summaries on events and issues

Requirements

• Technical support skills with focus on game servers and client crashes

• Knowledge of network technologies and GNU/Linux OS

• Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures

• Availability to work in shifts, including nights, weekends and holidays

• Excellent written and verbal communication skills

• Maintaining strict punctuality and quick response

• Familiarity with common IT infrastructure and its practices

Would be a plus:

• Monitoring/Analyst experience (assessments based on data, graphs etc.)

• Technical support experience in an online 24/7 service industry

• Experience working in games industry, particularly multiplayer and MMO games

• Some familiarity with terminology and process for game development, QA and release management

Benefits

• Medical Care package

• MyCafeteria system - including Multisport card and more

• Employee Assistance Program (EAP), offering confidential legal, financial, and personal counseling

• English or Polish language classes

• Sensibly flexible working hours

• Breakfasts, snacks and fruits available during the day, tea and coffee machines

• Additional benefits: care bonus to cover health, educational and safety needs, corporate parties and team buildings