This job listing expired on Sep 24, 2023
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Responsibilities

  • The primary role of the IT Site Manager is to arrange IT support and development services for a set of studios across a country

  • Manages local team of service engineers (Helpdesk) and IT Generalists/Sysadmins

  • Mentors and cultivates engineers, setting high standards and behavioral examples to them

  • Works in close contact with the internal business customer (Studio Head). Establishing and supporting high level of trust relations with the internal clients and PMO/production teams

  • Collaborates with other IT Site Managers and IT Development Team

  • Collaborates with Keywords Security Team to ensure implementation of necessary security controls on site and remediation of vulnerabilities and security risks.

  • Responsible for IT service level across the studios within country

  • Defines IT performance metrics for appropriate site

  • Measures, evaluates and reports the performance of local IT teams

  • Arranges asset management and IT tools delivery for employees

  • Contributes to the company’s on-going process improvement

  • Participates directly in the hiring for IT Team

  • Creation of regular reports to IT and Studio Management

Requirements

  • At least five (5) years experience in IT area (customer support + infrastructure management)

  • Manager/team lead experience or relevant education

  • Good knowledge of ITIL metrics

  • Excellent organizational and communication skills

  • Fluent in business-level English

We offer

  • Working with an international team of world-class professionals on exciting and challenging projects

  • Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events

  • Medical Care package

  • Sensibly flexible working hours

  • Breakfasts, snacks and fruits available during the day, tea and coffee machines

  • Friendly team and a family-like environment

  • Additional benefits – care bonus to cover health, educational and safety needs, MyCafeteria - including Multisport and more, corporate parties, team buildings and many more others