Customer Support Agent (Game Server Support)

About Shockbyte

Ever hosted a Minecraft server, built a modpack, or led a Rust clan? Chances are, you’ve played on a Shockbyte server. We’re one of the largest game server providers in the world, powering multiplayer experiences for hundreds of thousands of players across 60+ titles.

We don’t just host servers, we make hosting seamless. Joining Shockbyte means joining a global team of gamers who live and breathe multiplayer worlds. If you love games, technology, and helping others play more and stress less, you’ll fit right in.

About the Role

We’re looking for a Customer Support Agent to support players and server owners worldwide through fast, friendly, and reliable service.

This is a 12-month fixed-term position with the potential for renewal based on business needs.

You’ll manage customer tickets for technical issues, billing, cancellations, and general enquiries—keeping players online and happy. You’ll be the connection between our users and our tech, ensuring every interaction is clear, accurate, and helpful.

Location: Remote

Salary depends on experience and technical proficiency in game server management.

You’ll Thrive Here If You...

🎮 Take ownership, solve problems, and never leave players hanging.
🎯 Move quickly, make things better, and get results that matter.
🌱 Keep learning new tech and help teammates level up.
🧩 Value honesty, clarity, and collaboration.
🔐 Build trust through transparency and teamwork.

Core Skills

Excellent written communication—clear, friendly, and professional.
Strong troubleshooting and technical reasoning skills.
Ability to handle multiple support tickets efficiently.
Solid understanding of game server environments and hosting fundamentals.
Customer-first mindset—proactive, patient, and solution-driven.

Bonus XP

Experience using WHMCS or similar ticket/billing platforms.
Background in game server hosting, customer support, or the gaming industry.
Familiarity with FTP, server configuration, or mod/plugin installation.

Experience

1–2 years in customer or technical support or equivalent hands-on experience managing servers or supporting players.

Perks & Benefits

🌍 Hybrid Work – Work remote, or join us at offices in Melbourne or Eindhoven.
⏰ Flexible Hours – Work when you’re most productive.
🚀 Career Growth – Clear paths to advance your skills and career.
📚 Development Budget – Courses, certifications, and conferences.
💻 Workspace Support – Stipend for home office or coworking setup.
🎮 Free Game Servers – Spin up your own and play on us.
🏆 Gaming Events – Tickets to tournaments and expos.
👕 Shockbyte Merch Pack – Custom hoodies, mugs, and stickers.
✈️ Travel Opportunities – Meet teammates worldwide.

Ready to Join?

If you’re a gamer who loves helping others get the most out of their servers, we want to hear from you. Apply now and help us power the future of multiplayer.