This job listing expired on Sep 22, 2023

Why Us:

SEGA employees are passionate about entertaining the world with creative, innovative experiences while being part of a vibrant gaming community. We are a global company with the resources to match, coupled with a place where everyone knows each other on a first-name basis, working together to create innovative experiences, one community at a time. Our world-class development Studios span the UK, France, Bulgaria, and Canada. Known for quality and creativity above all else, our studios include, Amplitude Studios, Creative Assembly, HARDlight, Relic Entertainment, Sports Interactive, and Two Point Studios.

As a Producer in the SEGA of Europe (SOE) Production team, your primary objective will be to support our products and our Pillar Studios through all phases of development, from concept to launch and beyond. You will collaborate closely with a variety of internal teams at our pillar studios and SOE to guide projects through full lifecycle and to ensure that we deliver quality products to our consumers on time and on budget. Our Production team is part of our wider Publishing group who are a highly skilled, engaged, and diverse group of approximately 190+ people spanning Technology, Sales, Marketing, Finance, QA, and more, servicing our development studios and leading the SOE Publishing services.

We believe that delivering the best games relies on having the best people, so we are constantly investing in our people through our benefits package, flexible working, and our community-focused, people-centric culture. Our industry-leading compensation and benefits include competitive salary and bonus schemes, private medical insurance, private dental insurance, health screening, electric car scheme, home technology scheme, Microsoft package discounts, and much more!

SEGA’s Live Operations Monitoring Team are looking for a bright, motivated, energetic person to join the team.

  • You will help us support Live games as a services, online services, corporate infrastructure, and security.

  • The successful candidate will need to be comfortable with shift patterns including night shifts and bank holidays, so you’ll need flexibility with your working hours and a can-do attitude along with best effort is essential and is mainly working from home with a few days onsite based at our HQ in Brentford, the team offers 24/7 support 365 days a year to the business and our customers.

  • This is an exciting opportunity to be part of the business and have a huge influence in ensuring that our online and corporate infrastructure is a success.

  • The role encompasses working alongside infrastructure, Networking, Web Development and Security teams, thus ensuring you get the best career opportunities available for you along with a detailed training plan and funding to assist your career objectives.

Key Responsibilities

  • We monitor SEGA’s infrastructure, network performance management, security, incident management, online activity and most importantly game performance.

  • We use various tools for real-time monitoring, log analysis along with live tracking systems, live ticketing systems, data visualization via dashboards.

  • Internal & external security auditing including threat and vulnerability management.

  • Environmental monitoring for server rooms, data centres and onsite control access for 3rd party vendors.

  • Attends group meetings and general staff meetings.

  • Preparation of weekly status reports and follow-up emails as necessary.

  • Creating procedural documents/guidebooks as necessary.

  • Flexibility to work additional hours as necessary, overtime is available.

Knowledge, Skills, and Experience

  • Comfortable working with Microsoft Windows, Office and Teams, Apple Mac/iOS.

  • Any knowledge of Atlassian, Jira, Confluence or Workflow management will help but is not essential, full training we be provided.

  • You must be able to provide clear, concise, and constant communication both written and verbally in emails, phone calls and ticketing systems.

  • Adaptability and willingness to improve processes, proactively help and assist colleagues and maintain a ‘can do’ attitude when under pressure.

Our Commitment to Equity, Diversity, Inclusion & Belonging:

At SEGA, we celebrate diversity and believe in a diverse, inclusive, and equitable world in which everyone feels valued and respected regardless of what they look like or where they come from. Whether you’re a prospective employee or a full-time member of staff, we want you to feel involved and supported in all aspects of our work and to have amazing opportunities during your time with us regardless of your background. We welcome people regardless of age, race, ethnicity, disability, gender identity and expression, sexual orientation, neurotype, socioeconomic background, and whether you’re pregnant or on family leave.

SEGA is a place where staff have a voice which is integral to our success as a business. Our inclusive, passionate people are empowered to educate, inform, and build awareness through our inclusion and wellbeing staff-led values groups which include DEN (Disability Employee Network), RISE ​(Reinforcing Inclusion through Solidarity and​ Equality), Women at SEGA, PRIDE, SEGA Minds (group supporting mental health), Momiji (group that celebrates our Japanese heritage, language, and culture) and VIBE (our social and engagement committee).