Rooster Teeth is looking for a skilled IT Desktop Support Technician to join our team. The new role is responsible for building, configuring, deploying, modifying, and repairing local and remote computers. This position will be based in Austin, Texas.
A strong candidate will have proven expertise in PC and Apple hardware; experience in troubleshooting both Windows and Mac operating systems; troubleshooting networking issues; and have exceptional customer service skills to help Rooster Teeth fulfill its objectives.
If you’re the type of person who gets excited about solving problems, working with customers, and supporting a creative community, then we want to hear from you!
Responsibilities
- Monitor and maintain IT services to ensure they are stable, consistently functional and deliver the business value
- Respond to email and face-to-face requests for technical support
- Maintain good relations with end users
- Provided support on a variety of IT related issues
- Identify, research, and resolve technical problems
- Document, track, and monitor problems to ensure a timely resolution
- Manage ticket request volume and follow-up with users
- Install and maintain Windows and Mac operating systems (OS)
- Troubleshoot PC hardware and software
- Follow policies and processes to ensure security and effectiveness of business operations
Qualifications
- Hands-on experience with helpdesk support
- 2-3 years hardware experience (ability to build, diagnose, and repair computers; strong troubleshooting skills)
- 2-3 years software experience (installing, maintaining, and troubleshooting Windows 10 and Apple OSX)
- Working knowledge of network technologies (TCP/IP, DNS, DHCP)
- Able and willing to lift a minimum of 50 pounds
- Willing to work during maintenance schedules (after hours, early mornings, occasional weekends, only 3-4 times a year)
Customer Service
- Effective business/customer relationship experience
- Strong verbal and written communication skills that can effectively communicate technical solutions to non-technical business users
- Good organization and time-management skills
- Reliability and dependability
- "Can do" attitude
- Team-motivated with a good work ethic and desire to constantly improve
- Must be comfortable working in a highly collaborative team
Bonus
- Experience with JAMF, Intune, G Suite, Office 365, Active Directory, Scripting languages, Zoom, WebEx, Jira, Confluence, Aruba, Android, iOS
- Passion for gaming & media production
- Experience with Agile/Scrum
About Rooster Teeth
Rooster Teeth is a fan-driven, community built entertainment company. From humble origins in a spare bedroom, Rooster Teeth created the web series Red vs. Blue, an innovative form of entertainment for a changing media landscape that sparked the growth of a passionate global fandom. From that foundation, Rooster Teeth pioneered a direct-to-consumer lifestyle brand for its growing online following with subscriptions, advertising, e-commerce, and live events. Rooster Teeth produces several original content series including RWBY, the most popular western-style anime series today, The Rooster Teeth Podcast, and daily video series featuring an in-house cast of influential talent. With broadcast and live-action production capabilities and a world class animation studio, Rooster Teeth engages industry-leading networks, streaming entertainment services and creative talent to develop projects that reach global audiences through its Studios division. Rooster Teeth cultivates the gaming lifestyle it helped define with partnerships through its industry-leading video-first podcast network, The Roost. Rooster Teeth has a massive global footprint of more than 45 million subscribers to its YouTube Network, 5 million unique weekly viewers across its RoosterTeeth.com hub and more than 4 million registered community members. The company was founded in 2003, and is a subsidiary of Otter Media, a WarnerMedia company. Discover more at RoosterTeeth.com.
