This job listing expired on Dec 25, 2020
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Job Responsibilities

This role works closely with various global cross-functional teams. The individual should be self-directed with strong communication, project management, and the ability to work under pressure.

Reporting to the Associate RazerStore Director, the candidate will manage all sales reporting & analysis. Partnering with RazerStore Managers to maximize sales revenue and to drive optimal inventory & retail metrics. This includes deploying retail tools & concepts while updating & monitoring operational policies and procedures.

The candidate will also collaborate with global product BUs, razer.com, marketing, and visual merchandising to implement opportunities for sales promotions and to promote brand awareness & drive consumers to POS.

Additionally, the candidate will manage store projects (i.e. new store openings)

Sales & Operations Reporting

  • Build and generate weekly, monthly, quarterly sales reports
  • Review and manage product inventory & cost performance analysis (per category & per region)
  • Oversee store utilities & vendor (OPEX) cost controls & reporting

Inventory Management:

  • Build and manage store inventory controls to drive optimal sales and customer satisfaction
  • Collaborate with product BU and planning teams to define inventory forecast & secure allocations
  • Ensure that the stock level at all locations are within the acceptable thresholds
  • Oversee weekly replenishment plan and new product (NPI) launch plan
  • Monitor product returns (RMA) process; Investigate any inventory & payment discrepancies

Product Promotions:

  • Analyse purchasing behaviours to improve products mix through consolidations, redistributions, and allocation of stocks. Including development of sales events, pop ups, etc.
  • Analyze and propose store promotion to increase product run rate & to clear aged (EOL) stocks
  • Update salesforce and manage promotion performance analysis

Store Operations Excellence & Store Projects:

  • Coordinate store training schedules to ensure high operations & customer service standards
  • Develop customer experience SOP and maintain the store operation playbook
  • Build policies & procedures (inventory, payments, software, etc) and ensure compliance & adherence
  • Streamline the operations processes and improve time & cost efficiencies (housekeeping)
  • Review and enhance customer support (with CS/CA team)
  • Ensure compliance with health/safety policies and procedures at retail locations
  • Manage new in-store initiative implementations (new partners services)
  • Responsible for the setting up of new locations, installations, and store openings

Pre-Requisites

  • At least 3 years experience in the related field required for the position
  • Proven track record in retail, business, or marketing operations
  • Strong analytical skills, high attention to detail, good oral communication skills
  • Willingness and ability to travel