This job listing expired on Dec 31, 2020
RESPONSIBILITIES
- Provide customer support and technical issue resolution via email, phone, chat, social media, and other online platforms.
- Handle multiple concurrent chat and email interactions.
- Identify, correct, and advise technical issues in the customer’s computer, mobile app and/or video game console.
- Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalate real-time issues to client/supervisor.
- Translate Korean/Japanese language to English and vice versa when needed.
- Report and minutes writing in Korean/Japanese and/or English languages.
REQUIREMENTS
- Effective in both verbal and written communication skill in English language.
- Proficiency in Korean/Japanese language at the native level (needed to liaise with the native Japanese/Korean speaking associates).
- Able to work on weekends and public holidays based on shift roster.
- Able to deliver excellent customer service via email/chat/phone.
- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console) troubleshooting and support.
- Able to solve and analyse information accurately with appropriate speed and within guidelines.
- Team player.