This job listing expired on Jul 16, 2021
Responsibilities
- Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
- To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
- Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Requirements
- Billinguals are strongly welcome (Bilingual in Chinese/English /Japanese preferred in order to liaise with the respective language speaking associates)
- Requires to work on weekends and public holidays with a fixed schedule.
- Strong in both written and communicating in English to liaise with English speaking associates
- Ability to communicate with excellent soft skills via email/chat/phone
- Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
- Ability to solve and analyse information accurately with appropriate speed and guidelines
- Team player
- Those with strong interest in games are preferred
- Phone support related experience preferred
Benefits
AWS, monthly birthday celebration