This job listing expired on Aug 27, 2019
Tweet

PlayVS is hiring! The League Support Specialist will join our Customer Experience team in supporting our scholastic esports league. This role will focus on the match day experience during the 2019-2020 school year and will help coaches across the United States build strong esports programs.

League Support Specialists will report directly to the Head of Customer Experience and will work with a team of Customer Experience League Officials. Candidates must be familiar with Google Suite and must have excellent computer skills. Additionally, candidates must work well in a collaborative environment. This position is on-site at the PlayVS office in Santa Monica, California.

Here's what you'll get to do:

  • Help create an excellent competition experience for players and coaches by resolving match day issues.
  • Work directly with coaches to identify user needs and suggest solutions
  • Support users by recommending appropriate articles and resources, providing 1:1 support via email, chat and phone
  • Build sustainable relationships of trust through open and interactive communication
  • Help the team provide accurate, valid and complete information by following match day protocols
  • Improve the experience for all users by reporting bugs or feature issues
  • May assist in guiding coaches and players in the onboarding process

Here's what we're looking for:

  • Must be able to work Tuesdays and Thursdays, though additional shifts may be available
  • Available for 8-hour shifts on Tuesdays and Thursdays for a total of 25-40 hours per week.
  • Strong phone support skills and active listening
  • Ability to communicate clearly and effectively in-person, over the phone, and digitally through email or chat
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to maintain accuracy in fast-paced work environments
  • Experience showing patience and resilience when faced with unhappy users
  • Strong organizational skills

Bonus:

  • Willing to work early or late shifts
  • Familiar with League of Legends, Rocket League, and/or SMITE
  • Experience with tournament organization
  • Background in gaming, education, technical support, or sales
  • Experience with tools including Zendesk, Intercom, Slack, Jira, Trello, etc.