PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
Sr. Program Manager - Retail Services
San Francisco, CA
About this position:
Are you someone who can excel when presented with sophisticated challenges? Join us as we grow PlayStation’s retail services that offer our loyal customers an outstanding retail experience. At PlayStation, Program Managers are responsible for leading ongoing execution and delivery of projects ranging from feature improvements to large-scale programs in partnership with business, design, engineering, product, and operational teams. In this role, you will lead multiple global initiatives in different stages of delivery, from inception through deployment.
The right candidate will partner with the worldwide Sony engineering and product organization, in addition to other cross-functional teams, to lead, handle, and drive product and operational readiness. The responsibilities listed are not all inclusive and additional duties may be assigned.
Responsibilities:
- As a Senior Program Manager, own and drive end-to-end delivery of multiple large cross-regional, cross-functional initiatives with multi-level dependencies.
- Coordinate and collaborate with both internal and external partners to estimate effort, define landmarks, execute and deliver with high standards.
- Track progress, identify and resolve dependencies, mitigate risks and communicate status to upper management and partners.
- Establish/improve a standard methodology and metrics for the organization with best practices and continuous improvement.
- Proactively remove obstacles to drive momentum and progress. Identify communication gaps, handle risks and issues, provide support to teams, and proactively get results.
Qualifications:
- 5+ years of Program Management experience driving software development
- Strong communication, problem solving and decision-making skills
- Excellent executive presence and interpersonal skills across all levels of leadership
- Desire to drive process excellence
- Solid understanding of software development, and release processes
- Proficiency with tools in agile development (Atlassian product suite: Jira, Portfolio, DataPlane Reports, Big Picture, Confluence, and other collaboration tools like Google Apps Suite and Office 365.)
- Solid understanding of agile principles and release processes
- Shown technical aptitude and an ability to understand technical designs, challenges, and risks
- High proficiency with collaborating, process management and reporting tools
- Experience driving multiple, simultaneous cross-regional, cross-team initiatives
- Ability to influence without authority
- Ability to work with diverse teams
- Growth mentality, ability to be innovative and adapt quickly
- Facilitation skills in leading planning meetings, reviews, and retrospectives
- Ability to lead both vertically and horizontally in a global organization
- Keen reader of people, culture and situations to take control and make things happen
- Experience in conflict resolution and negotiation
- Extraordinary organizational and planning skills
- Ability to recognize, communicate and resolve blockers quickly and effectively
- Proven ability to tackle routine and complicated problems effectively and independently
- Willingness to stress the process, make suggestions and implement changes in your sphere of influence!
- BA/BS Degree or equivalent required
Desirable Skills:
- Familiarity with gaming consoles/platforms, digital media software and networking technologies, especially those related to Sony’s products, services, and devices
- Experience in the streaming, gaming, music, digital media, network service industry is a plus
- Japanese language skills helpful
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.
Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.
PRIVACY NOTICE TO SIE LLC’S JOB APPLICANTS
This Privacy Notice explains what personal information we at Sony Interactive Entertainment LLC collect from you, and why we collect it and use it. This Notice covers our practices regarding the personal information of all applicants to our job positions. Please review it carefully.
Categories of personal information we collect from you
We collect personal information about you throughout the recruiting process, in particular the following categories. Generally, we obtain this information through our Recruiting Team:
Identification and contact information
- Direct identifiers such as your first and last name.
- Indirect identifiers such as a government ID, your Social Security, work permit or passport #.
- Contact information such as your email address, mailing address, telephone number.
Other information about you or that can be associated with you such as:
- Sensitive/Protected Data. During the recruitment process, you may (voluntarily) provide us with your ethnicity, gender, military service information, or physical or mental health information, as well as your national origin and citizenship.
- Professional or job position-related information, including your past professional experience, references; background verification; talent management and assessment; information regarding any conflicts of interests; and the terms and conditions of your job offer.
- Non-public education information, including information about your education records, such as grades and transcripts.
