Pixio Team is looking for a new Support Technician / Technical Support Specialist who is seeking to work for a fast growing, E-Commerce based company.
Pixio is the most affordable monitor brand for gaming enthusiasts.
We are providing high-performance PC gaming monitors to gamers, enthusiasts and esports players.
Pixio is dedicated to building products that push professional gaming further than anyone dreamed.
We encourage those who appreciate the spirit of innovation, the challenge of stretch goals and who have the ambition to exceed our customers' needs to become part of our team at Pixio.
Job Description and Responsibilities:
- Diagnoses basic monitor/computer problems.
- Repairs and /or replaces the monitor components.
- Maintain repair records, orders and tracks parts.
- Management of warranty processes such as recording, inspection, repairing, and shipping.
- Research on tech trends, news, new troubleshooting, better solution, and etc. related to PC monitors
- Performs related duties as assigned
- Technical customer support (email)
- Collaborate with Sales Team and Shipping Team to prepare, forecast new/old products to meet deadlines across all corresponding e-commerce platforms.
- Coordinate with managers in different areas of the organization, presenting findings to stakeholders and higher management.
Skill and Knowledge Qualifications
- Computer/Monitor literate
- Must have prior experience working in a monitor/computer/electronics repair.
- Must have necessary knowledge about maintenance and repair of monitors/computer/electronics, including proper procedures and method, parts/materials related to electrics, and tools.
- Understands how to replace parts in technology, diagnose simple issues.
- Well-organized
- Detail oriented, organized with excellent communication and problem solving skills
- Bilingual in English and Korean preferred
- Possesses positive attitude with all others with great communication skills
- Self-confident, strong work ethic, result driven, self-motivated, able to work independently.
- Positive, Persistent, Hands on, energetic, organized, and team player.
- Holds at least U.S. legal resident (U.S. permanent resident) or U.S. citizen)
- Proficiency in Microsoft Excel and Google Apps.
Job Type
- Full-time (9:30AM-6:30PMand 1hour lunch break)
Salary
- Discussed Upon Interview (Based Upon Experience)
Please submit your resume to the email address linked below with your cover letter in the email in Word or PDF file format.
Only qualified candidates will be contacted individually for further interview upon our review of resume.
