We are Mythical Games. A Venture-backed next-generation game technology company at the intersection of video games and economics led by industry veterans. Our goal is to lead the industry with the launch of exceptional video game experiences that leverage distributed ledger technology, while also providing a platform of robust tools that will allow any other game developers to do the same.

We are currently looking for an experienced Fraud Manager to join our growing Marketplace Operations team based in Seattle, WA. The Fraud Manager will work closely with the Director, Fraud and Payments to develop fraud processes, strategies and controls to mitigate fraud risk while balancing player experience and operational impact to the game and platform.

Our Seattle office is located in the heart of quirky, creative Ballard. When we’re not making awesome games, we’re out sampling the delicious food Ballard has to offer; we’re sipping coffee (or tea) at our favorite coffee shops, or we’re engrossed in epic table-top battles at Cafe Mox. We’re passionate about creating a tight-knit work environment that feels like you’re hanging out with your friends.

COVID-19 Hiring Update: We’ve transitioned to a work-from-home model and were continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Responsibilities:

Develop fraud mitigation strategies, processes and workflows and manage chargeback dispute resolution processes
Build, train, mentor, and develop a team of fraud analysts and investigators
Work with cross functional teams to ensure proper internal and external tools and models are set up for fraud process workflows
Work closely with internal teams to investigate fraud escalations, analyze fraud attacks, and update fraud models.
Closely monitor fraud models on effectiveness, and offer suggestions on improvements that will help reduce false positives and improve overall fraud detection capabilities
Regularly and proactively provide analysis that transforms data into insights, to identify and quantify opportunities to reduce fraud
Prioritize tasks in an ever changing environment, knowing how to identify and prioritize according to the business needs of the day
Have a strong aptitude for developing KPI dashboards and other reporting tools that help monitor the health of our fraud program
Investigate fraud issues with a high degree of autonomy and integrity
Communicate seamlessly with other teams to promote payments and account security and raise awareness of emerging threats using diplomacy and data supported arguments
Maintain complete confidentiality around information, processes and investigations
Understand the impact your decisions have on the game, community and overall customer experience
Set ambitious goals to drive personal growth and team improvements in workflow and performance
Be a fearless advocate for players in the areas of payments, fraud and account security

Basic Requirements:

5+ years of ecommerce experience specifically focusing on fraud prevention and investigations
Experience with SQL or other relational database query language skills, able to write complex queries for pulling data
Excellent analytical, organizational, and communication skills
Experience with 3rd party risk management systems or fraud solution providers
Experience with a variety of payment methods and their risks
Experience with various payments systems and their dispute resolution processes
Critical thinking, creative problem solving, natural curiosity and passion for the job are essential in this role

Pluses:

Experience specifically focusing on fraud prevention and investigations in the games industry
Experience dealing with digital goods and digital marketplaces is highly preferred