This highly successful and well-known gaming company with millions of players around the world playing on various consoles and computers is seeking superb customer support.

This project is large and successful. We provide ticket based Customer Support for their games.

We are currently looking for temporary help over the holiday season.

These are temporary project assignments.

Who You Are:

A person with a customer-friendly personality and team player behaviors
Comes to work ready to go and fully committed to meeting and exceeding expectations
Has a knack for solving problems quickly and efficiently
Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
Reliable, trustworthy, and dependable

Basic Requirements:

Experience with high volume customer service
Written and spoken fluency in English
Advanced typing skills - minimum 40 wpm
Experience with web-based research
Experience with troubleshooting personal computers
Experience working with company escalation policy
Full access to a work computer that meets minimum requirements.
Access to a high-speed and stable internet connection
A quiet work environment free from distractions

What You Will Do:

Handle customer interactions via emails and chats
Courteous and professional tone and excellent use of proper English grammar
Document all components of the interaction, including troubleshooting steps and resolution
Efficiently control each interaction to quickly identify the issue and resolve the customer’s concern
Be prompt, on-time, and available to assist all customers at the start of your assigned shift
Work collaboratively with teammates to strengthen knowledge, share best practices, and provide valuable insight to the client

Desired Skills and Experience:

A passion for gaming and familiarity with gaming culture
Experience working virtually
Incredible organizational skills to balance and prioritize work
Ability and desire to work in a team environment
Proficient in Zendesk is preferred but experience with another CRM (Salesforce, etc.) is acceptable
Candidates are needed from 7am to 4pm Pacific Standard Time