This job listing expired on May 23, 2022
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Level up your career with MobilityWare, one of mobile gaming’s leading publishers of card and puzzle games. With our headquarters in the heart of Orange County and a brand new studio in Utah, we’re dedicated to our mission of bringing joy to others one game at a time.

Ever since our flagship title Solitaire hit the Apple App Store on the day it opened in 2008, MobilityWare has been entertaining gamers around the world. With a product portfolio that includes beloved hits such as FreeCell, MONOPOLY Solitaire, Spades, Hearts, Mahjong, and Bubble Shooter Pop, our games have been downloaded over 400 MILLION times.

MobilityWare was recently named one of Built in LA’s Best Places to Work for the second year in a row and we’ve been recognized as one of the Best Places to Work in Orange County five times by the Orange County Business Journal and OC Register. While we’re proud to be the company behind some of mobile gaming’s most popular titles, our most important achievement is creating a work environment that encourages professional growth and prioritizes the wellness of all of our team members.

The Gig:

Internal customer service position providing general support of IT hardware and software systems, assisting both staff and our IT Team. Responsible for internal support, administration, and maintenance of the company’s corporate office IT infrastructure, audio/visual, and security systems. Normal Company business hours are M-F 9 AM to 6 PM PT, however work schedule will vary and include outside normal business hours to provide adequate coverage and accommodate planned and emergency IT needs. Occasional local travel is expected.

Responsibilities:

  • Administer our SaaS and hosted application access and permissions
  • Triage the Support Desk queue by responding, resolving, and escalating issues to the appropriate staff and teams
  • Provide friendly, caring and competent support for growing company of 200 users in a Mac and PC environment
  • Install, maintain, and troubleshoot workstations, devices, and printers in a mixed Windows and Mac environment leveraging our existing tools (ie. PowerShell, Bash, Okta, and MDT)
  • Effectively communicate to team members IT changes, issues, and helpful ideas
  • Participate in IT security and monitoring initiatives
  • Provide coordination and general assistance to facilities manager with planning, lifting, moving as needed
  • Maintain and manage existing corporate office IT processes, procedures, and trainings, create and document new ones
  • Gather and analyze requirements from stakeholders, investigate, research and recommend IT solutions

Qualifications:

  • 1 or more years of competent experience in a successful help desk environment
  • Excellent and effective verbal and written communication skills, clearly understood
  • Strong experience with most recent versions of Microsoft Windows and Apple macOS
  • Able to work a varying schedule based on planned and emergency IT needs, including outside business hours
  • Must be able to routinely lift 50 pounds, climb a stepladder, work around racks and equipment, and move equipment and furnishings

Do we have your attention yet? Here are just some of the perks of working with us:

  • We offer medical (100% paid option), dental (100% paid), vision (100% paid), unlimited PTO/Vacation, life insurance (100% paid), and profit sharing incentives around a 401K.
  • Annual, all inclusive company trip for you and a guest. Previous destinations include Hawaii, a Mexican Riviera Cruise, and Las Vegas. This year we’re going to Los Cabos!
  • We promise to keep you fed when we’re back in the office. We offer things like free lunch, free snacks, and free drinks.
  • Casual workplace that includes a relaxed dress code, plus a newly remodeled office in the heart of Irvine.
  • Growth, growth, growth - we are growing and we would love for you to join us on the ride.
  • Annual Game Jam to show off your creative chops!