Come join the the #1 loyalty program for mobile gamers and a leader in the mobile ad-tech industry as our next Technical Support Representative!
Our main goal is satisfying the needs and wants of our users - we constantly strive to exceed our user’s expectations. As our Technical Support Representative, your main task will be doing just that! If you enjoy communicating with people over the phone, online, or in-person - then this is the job for you! We are looking for a self-driven, happy and sociable person to be part of our team.
What You'll Be Doing:
- Provide daily support to Mistplay users through email and other points of contact
- Moderate the Google Play Store reviews to ensure user satisfaction and high ratings
- Provide personalized support to users while ensuring timely responses
- Troubleshoot technical issues and investigate player profiles with back-end tools
- Stay up to date on our latest support procedures, dynamic issues, and product updates
- Escalate newly reported issues and user feedback requests to the development team, while being a strong player advocate
- Create and track technical bug reports regarding recurring issues
- Collaborate with the development team on specialized projects and requests
What We're Looking For:
- 1-3 years of experience in technical support or a related area
- Intuitive problem solving and interpreting data
- Ability to multi-task across multiple multiple tools and platforms
- Self-motivated autonomous, and able to meet deadlines
- Effective people skills and empathy when dealing with others
- Experience with technical writing and reporting
- Proficient computer skills
- Strong communication skills via email and phone
- High proficiency in written English
- Other languages such as: French, German and Korean are a plus
- Experience with Zendesk or Amazon DynamoDB is an added advantage
We work hard to make our work atmosphere as inviting and fun as possible! Working at Mistplay is coupled with a whole array of perks that we've adopted virtually and in-person: Team Lunches, game nights, company-wide events, and so much more.
Our culture is deeply rooted in growth and upheld by a team of smart, dynamic, and enthusiastic people. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take calculated risks, and witness their visions come to life.
Think you have what it takes? We'd love to meet you!
