In this remote role, you will be responsible for managing our site’s community and related public affairs. You will be responsible for the management of our on-site community platform and community events.

MCProHosting is the world's largest game server provider offering service to over 150,000 satisfied clients globally. We have been providing exceptional services since September 25, 2011, and we are continually looking forward!

We are a rapidly growing, vibrant business. That growth is fueled by our belief that continually expanding and innovating are the key to the industry and success. We are always seeking talented individuals who show clear signs of motivation and enthusiasm in everything they do. Many members of our staff enjoy working with our fast-paced team from the comfort of their homes while striving to constantly and consistently evolve the forefront of the game server hosting industry.

MCProHosting is dedicated to the game server industry, as well as its community. We believe that at the heart of every great industry is a strong committed group of people.

We seek new ways in which to provide everyone associated with the resources they need to enhance the community while providing clients with individualized support. Our talented staff team helps daily to ensure that that is a reality for our clients.

Do you think you have what it takes to be a key part of such a cutting-edge and talented community as a Community Manager?

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Part of your responsibilities will include:

Set and implement social media and communication campaigns to align with marketing strategies
Provide engaging text, image and video content for social media accounts
Respond to comments and customer queries in a timely manner
Organize and participate in events to build community and boost brand awareness
Coordinate with Marketing, PR and Communications teams to ensure brand consistency
Liaise with Development and Sales departments to stay updated on new products and features
Build relationships with customers, potential customers, industry professionals and journalists
Stay up-to-date with digital technology trends

Requirements:

Proven work experience as a community manager.
Be able to use Slack/Skype/Discord for remote communications.
Must be 18 years of age or older
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
Excellent verbal and non-verbal communication skills
Excellent writing skills
Hands on experience with social media management for brands
Ability to interpret website traffic and online customer engagement metrics
Knowledge of online marketing and marketing channels
Attention to detail and ability to multitask
Ability to create and maintain strong relationships with new and existing customers.
Be able to adapt to a quickly changing industry and provide solutions to meet clients needs.
Strong ability to communicate with others.

Helpful Attributes:

Experience using communications platforms.