The Store Manager will serve as a leader within the Operations team. The SM will oversee day-to-day operations to ensure a smooth and enjoyable customer experience. The role will require managing employees and customers, balancing several projects at a time, managing timelines, establishing and enforcing standards and procedures per company and federal guidelines, creating effective channels of communication, and developing employees and their customer service skills to ensure a successful operation.
Key Job Responsibilities:
- Engage with customers and provide the highest quality of service
- Address any customer inquiries and resolve with urgency
- Review and post weekly associate schedules and staff for special events
- Balance registers and run daily/weekly transaction reports
- Maintain operations staff by recruiting, selecting, orienting and training employees
- Monitor and appraise job results
- Coach, counsel, and discipline employees to foster growth and development
- Coordinate with Operations Director and Marketing Coordinator to plan and execute special events and promotions
- Maintain accurate booking availability and update as store hours/business demands
- Ensure accuracy and compliance across booking and gameplay records
- Prepare and analyze store performance report
- Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures compliant with legal regulations and company policies
Required Skills:
- Bachelor’s degree preferred
- Strong leadership and organizational skills
- High level of integrity, accuracy, dependability, confidentiality, and a desire to learn
- Excellent verbal and written communication skills
- Able to adapt to different situations and retain composure in stressful situations
Position is exempt full-time, offering 35-40 hours per week, with a minimum of 8 hours during the weekend (Saturday/Sunday). Offered benefits include health and dental insurance. All applicants must be 18 years or older and authorized to work in the US. MassVR is an equal opportunity employer.
Company Overview
MassVR is a pioneer in large-scale, virtual reality gaming, reshaping the landscape of eSports to create a more engaging, physically active genre. With a diverse team working to build a proprietary gaming platform, an in-house gaming studio to produce engaging new titles, and an operational staff poising to implement temporary and permanent installments across the country, the MassVR team is expanding across all fronts to offer a unique gaming experience.
