Lionbridge Poland is looking for an experienced Team Lead who will be responsible for projects' success in our Gaming Community & Crowd Services department.

If you are experienced in Player Support, Community Management, are used to deal with crowd-sized amount of workers, have a good knowledge of games market and want to work with the biggest developers around, this job offer is for you!

Responsibilities:

Planning, coordination, and supervision of Player Support, Community Engagement, and Crowd services projects;
Organization and management of teams of Player Support agents;
Coordination, monitoring, and controlling of the status and quality of tasks performed within projects or programs;
Identification and reporting of risks and hazards associated with agents' performance and resolution of problems;
Cooperation and communication with the customer;
Preparation of reports on the performance and activity of the team;
Preparation or provision of materials and guidelines for community projects, as well as provision of expert support;
Ensuring that projects are executed in accordance with the schedule defined by the customer;
Supervision of internal quality assurance procedures;
Supporting recruitment processes to community projects;
Supervision of agents training for a given project;
Assessment of performance, progress, and quality of cooperation of the project team members.

Requirements:

At least 3-year experience in Community Management, Social Media Monitoring, Player Support, or Community Moderation;
At least 1-year of experience in managing a team;
Degree in communication, management, or technology;
Very good knowledge of the video game market;
Community building and maintenance methodologies knowledge;
Good command of project tracking and support tools;
Good knowledge of MS Office;
Fluency in English (minimum B2);
Highly developed interpersonal, organizational and analytical skills.

We offer:

Full time contract;
Day off on your birthday and for a charity action;
Taking part in interesting projects for the biggest companies in the world;
Access to the newest tech solutions and software;
Office near city rail, car and bike parking;
Flexibility in working from home;
Chance for growth in a stable, global company with a solid market position;
Professional development opportunities in a multi-cultural environment - Lionbridge has offices in over 20 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles;
Employee benefits package (including private medical insurance, sport card, holiday allowance, free holiday day).