Are you passionate about Players? Do you want to champion player experience in research, the game production process and company strategy? Are you proficient in research operations and interested in a role on a fantastic, tight- knit team?
We are looking for a professional with a background in consumer research or research operations. You will work within the Player Initiatives team, collaborating with various teams across King to ensure proper research operations processes are set up and followed.
You will work with UX designers, researchers, data analysts and product owners to connect them to our players and find answers to product design questions.
Your role within our Kingdom
As part of the Player Initiatives team you will assist with the day- to- day research operations, which includes recruiting players for research studies, scheduling research sessions, managing the participant experience and supporting research teams to make our games more player- centric.
This role reports to the Senior Manager of Research Operations and is based in Stockholm or London.
Key responsibilities to include:
Source and recruit players for research from the game or via external tools and vendors.
Manage the participant experience throughout projects by being the face and voice of King when engaging with players, virtually or on- site in King’s research labs.
Schedule research sessions, coordinate the logistics and collate feedback.
Manage multiple research operations projects simultaneously, working on a backlog of requests to ensure efficient and timely delivery to meet stakeholder expectations.
Assist the team in maintaining data storage for projects metrics, players, and insights.
Help product teams think about our players and assist in the implementation of the best methods to answer research questions.
Ensure that research studies follow internal governance, with respect to legal, security and privacy policies.
Collaborate with the team to identify gaps and innovation opportunities (e.g., tools, processes, learning and development) and support in the delivery of new solutions
Skills to create thrills
Background in UX or (related to) consumer research with a good understanding of product development
Experience working in operations within a research or analytics environment
Experience or interest in customer- facing roles
Ability to juggle multiple responsibilities, delivering in a fast- paced environment, whilst maintaining a calm and friendly approach
Excellent written and oral communication skills
Self- motivated and self- managing with exceptional organizational skills
Strong problem- solving skills
Bonus points
Agile and proactive with a non- hierarchical mindset
A passion for players
Individual, but team player
Knowledge of tools like JIRA, Survey Monkey, Google Docs & Calendly
Gaming sector experience preferred
About King
King is the game developer behind the world- famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch and Pet Rescue. Candy Crush is the top- grossing franchise in US app stores, a position it has held for the last two years, and King’s games are being played by 245 million monthly active users as of Q3 2021. King, which is part of the Activision Blizzard group since its acquisition in 2016, employs nearly 2,000 people in game studios in Stockholm, Malmö, London, Barcelona and Berlin, and offices in San Francisco, New York, and Malta.
A Great Saga Needs All Sorts of Heroes
Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.
Making the World Playful
Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players - and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!
Applications need to be in English.
