This job listing expired on Mar 10, 2021
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Technology & Development

Job Description:

Our growing office is looking for an experienced IT Support Team Lead to facilitate the creation of casual games played by millions of users daily.

Your role within our Kingdom

You will be responsible for leading a small IT Support team in London. You will report into the Global IT Support Manager and work closely with a team of leads dispersed throughout Europe and US to improve and standardise the IT services delivered to the employees of King. You are highly technical and an expert working within environments where Windows, Mac OSX and Linux co- exist in harmony. You will have commercial experience working in a fast- growing company within an IT Support Function. You will also:

  • Manage the performance of the IT Support Engineers reporting into you. This includes everything from hiring to delivering performance reviews.
  • Provide end user support for applications and systems like MS Office, VPN, Mobile Phones and video conferencing systems
  • Work with all of the normal IT support tools including but not limited to: Active Directory, Exchange/Office 365, antivirus, imaging, disk encryption
  • Ensure joiner and leaver IT requirement are managed correctly
  • Manage the IT assets through their entire lifecycle from acquisition to disposal
  • Gather and translate user expectations to technical solutions
  • Create and update documentation using a wiki
  • Mentor customers and deliver end user training
  • Manage the priorities and day to day work of your Support team.
  • Lead small projects that will utilize support members from other offices
  • Managing the IT Support ticket queue to ensure SLA’s are achieved locally and on a global scale

Skills to create thrills

  • 2+ year leading a team of support engineers and 5+ years’ experience in hardware installation and troubleshooting of PC’s and Macs. This includes working with hard drives, motherboards, CPUs, PSUs, GPUs, soundcards, monitors etc.
  • Customer service- oriented team player with excellent organisational skills
  • Ability to adjust quickly to changing priorities and make quick decisions with limited information.
  • Basic knowledge of Microsoft Windows Server operating systems and email systems (Exchange/Office 365)
  • Advanced knowledge of Microsoft applications such as Microsoft Office suite.
  • A good grasp of modern IT Security principles
  • ITIL Version 3/4 experience a bonus skill
  • Basic understand of networking (routing, DNS, DHCP, etc)
  • BA/BS degree or equivalent practical experience.
  • Excellent written and spoken English

About King

King is a leading interactive entertainment company for the mobile world, with people all around the world playing one or more of our games, including franchises such as Candy Crush, Farm Heroes, Pet Rescue and Bubble Witch.
We have 249 million monthly active users as of fourth quarter 2019 across web, social and mobile platforms. King was acquired by Activision Blizzard Inc. (Nasdaq ATVI) in February 2016 and operates as an independent unit of the
company.

A Great Saga Needs All Sorts of Heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

Making the World Playful

Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players – and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!

Applications need to be in English.
Discover King at careers.king.com

About King

King is a leading interactive entertainment company for the mobile world, with people all around the world playing one or more of our games, including franchises such as Candy Crush, Farm Heroes, Pet Rescue and Bubble Witch.
We have 249 million monthly active users as of fourth quarter 2019 across web, social and mobile platforms. King was acquired by Activision Blizzard Inc. (Nasdaq ATVI) in February 2016 and operates as an independent unit of the
company.

A Great Saga Needs All Sorts of Heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

Making the World Playful

Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players – and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!