*New hires are required to report onsite for the first 2 weeks then transition into a WFH setup. However, please note that all team members are still expected to go to the office based on business needs (client visits, company events, project-specific needs, etc.)

• Provide customer service support via non-voice, email support & ticketing for gaming accounts.

• Deliver timely, accurate and respectful answers to customers’ questions and issues.

• Utilize the internal ticketing system to log all requests and activities.

• Take ownership of Customer Service incidents and work to successfully resolve them.

• Escalate issues as needed.

• Other duties assigned.

Requirements

• Excellent written communication

• Experience in a customer support environment

• Preferably with customer service experience in a BPO setting

• Gaming background is a plus

• Amenable to work on a shifting schedule

• 2-week onsite training

Benefits

• Non-taxable Allowances

• Paid Time Offs

• HMO and Life Insurance

• Overtime/Holiday/Rest Day Premiums