We are seeking a motivated and experienced Training Specialist to help support our training department inside of Customer Service. Core responsibilities include providing outstanding service to our players by developing effective customer service procedures, implementing loyalty programs, and setting/achieving satisfaction goals, and developing team members.
The training specialist will play an integral role in the creation and execution of various learning / development programs. This person will combine creativity, research and analysis, and a deep knowledge of adult learning to enhance existing materials and create new ones. Ability to solicit training evaluations and measure overall effectiveness to demonstrate the ROI of training and guide continual improvement.
JOB RESPONSIBILITIES
Assist in developing engaging training materials by completing thorough research, game knowledge, analyzing player interactions and assessing the needs of internal staff
Facilitate and run training sessions / workshops to create a culture of learning
Ensure that new staff members receive appropriate introductory training
Based on research, plan and implement training programs that will prepare employees for the next step of their career paths
Stay abreast of the new trends and tools in employee development
Experience & Requirements
At least 1-2 years of relevant experience in a learning and development role
Presentation and communication skills
Design and training material creation capability
Creativity
Benefits
Salary 70,500
Work setup is hybrid, will have to attend to the Boston office from time to time
Medical, Dental and Vision
Vacation, flexible paid time off, Personal days
Sick leave
Corporate holidays, including floating holidays
Life & Disability coverage
Paid Basic and AD&D insurance
Voluntary Accident, Critical Illness and Hospital Indemnity coverage
Voluntary FSA
401(k) retirement plan
Professional development opportunities e.g. online learning platform (Player Support Learner's Guild), training sessions, a chance to grow within our structure - open vacancies exclusively for internal candidates.
The unique chance to work in the dynamically developing gaming company, with the special opportunity to collaborate with people from all over the world!
Our recruitment process is fully online and remote. Thank you for your patience and understanding as we review every application carefully. Our recruitment team will contact you as soon as they can to let you know about the status of your candidacy.
If you're interested in applying for this role, we highly encourage you to fill the application form and to send your resume ASAP!