The Account Supervisor will perform a wide range of duties including development of client programs, strategic planning, staff development and financial management. Serve as key liaison among client, account team and agency management and bring experience creating, managing and implementing an integrated communications program. Play a significant day-to-day role on high profile clients, including those involved in the rapidly evolving eSports industry. A demonstrated passion for media relations, knowledge of social media, and the ability to meet deadlines in a fast-paced environment are a must. This position requires strong written and verbal communication skills and a passionate interest in sports PR, communications, events and the sports industry overall.
Responsibilities:
- Manage two or three accounts, dependent on billings.
- Act as primary contact to clients, continually fostering client-agency relationship to build trust and become a valuable resource to clients.
- Provide strategic guidance to clients on an ongoing basis; anticipate and address clients’ needs.
- Troubleshoot clients’ problems as they arise; seek senior management input whenever appropriate.
- Motivate team members by promptly reviewing work and providing constructive feedback; encourage team to take advantage of training and development opportunities.
- Assist account team(s) in working effectively and in the best interest of client(s).
- Demonstrate proficiency in writing and editing materials including client press releases, byline articles, correspondence and reports.
- Strive to develop the best communication and presentation skills possible to effectively articulate ideas to clients, colleagues and others.
- Manage account financials including budget allocation and control, time sheets, client billing, supplier invoicing and purchase orders; ensure team billability and account profitability.
- Access agency’s network of resources to deliver greatest value to clients.
- Work with account team(s) to build incremental business.
- Communicate account status to agency management regularly.
- Participate in new business programming and presentations.
Qualifications
Candidates should have several years of experience managing sports-related PR programming on behalf of brands and properties across the sports business industry and bring knowledge of and experience working with major league professional sports, esports industry, Olympic Games, lifestyle sports and college athletics. Candidates should also be comfortable and familiar in working with athlete/celebrity spokespersons.
Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:
- Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field. Master’s degree in a communications field desirable.
- Six to eight years of public relations experience; two years of basic supervisory experience.
- Experience working in esports; from supporting brands’ partnerships with properties to working directly with teams, events, etc.
- Proficiency in social media from a strategic and tactical perspective.
- Candidate must have experience with financial management of projects and be responsible for creating, presenting and managing budgets for client work.
About Ketchum
As a global public relations and communications agency with 90 plus years of experience, Ketchum builds brands and reputations for clients. We start conversations, build communities and engage stakeholders—and have a lot of fun doing it. We inspire and empower our people to think about products, companies, issues and challenges in a different way. And we’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.
We believe great ideas shatter expectations, change thinking and build brands. We call this break through, and it’s our mission to deliver it. How? Very simply—our people. By listening, cultivating diverse perspectives and rewarding fearless creativity, we’ve developed a culture of break through.
What we offer
- Robust benefits program
- Generous time off policies
- Retirement program with company match
- Workplace flexibility
- Business casual dress code
- Workplace and off-site social gatherings
- Yoga @ work
- Professional learning and development opportunities
- Tuition reimbursement
- Paid maternity/paternity leave
- Transit benefits
Interested? We’ve got an opportunity for you.
