Job Description:

• Troubleshoot and diagnose personal computer issues
• Repair and/or rebuild defective personal computers
• Calls customer to request and provide information
• Update customer records according to findings and actions
• Assists in answering customer emails, as needed
• Performs basic customer service functions, as needed

Qualifications:

• Basic and advanced troubleshooting skills
• Advanced proficiency with current versions of MS Windows
• Excellent written and verbal communication skills
• Able to lift and handle systems weighing up to 70 lbs
• Experience in desktop and laptop computer repair in a professional capacity a plus