Berlin, Wrocław, or Remote
About GRID:
Currently, esports data is not widely accessible, very granular or available in real-time. GRID is solving these challenges by working closely together with tournament organizers and game publishers, transforming their raw bespoke data into a suite of game agnostic and easy-to-use APIs.
On top of this solid foundation, GRID (and partners) is building robust fan-facing applications, statistics and predictive models, worked on internally by respective specialized product teams. The general esports industry is growing every year and as we face an increased demand for our services, we are looking to expand our team with ambitious and bright minds that can help us solve the challenges that the industry faces.
- Founded in 2018, grew to support 10 titles, processing over 12k matches a year by 2020, and partnering with some of the leading names in the esports and sports betting industries.
- 60+ passionate people of 24 different nationalities.
- Raised $10m in Series A funding early in 2021 to further accelerate market and operational growth.
What you will do:
- Create daily, weekly, and monthly reports capturing a snapshot of overall working health
- Report on areas of concern for the business
- Talk with clients
- Responsible for daily customer relations to support GRID's vision of providing unparalleled world-class customer service and support, including interacting with customers, answering customer enquiries/ issues via email, live-chat (Slack, Skype, Discord)
- Acquire multiple games/ product knowledge to enhance ability to understand customer needs
- Daily ad-hoc tasks
- Additional job scopes and responsibilities to be taken on with time, based on strength and performance
What we look for:
- Good understanding of esports (at least CS:GO and Dota2)
- Attention to detail: Accuracy and precision is key
- Strong technical skills will be necessary, a good understanding of servers and video (OBS) knowledge are a plus
- Knowledge of how to use multiple resources for research and be able to do so effectively
- Strong communication skills in English (written and oral)
- A true team player
- Proven track record of using data to generate insight and social cards
- Mandarin is a plus
- Available to work during the hours 24:00-8:00 CET
What we offer:
A unique and delightful way of working
- Flexibly. Work from wherever you want, in the office (Berlin, Beijing & Wroclaw), from home, or wherever inspires and motivates you. Meet up in-person with your colleagues every so often, making use of the travel opportunities GRID offers.
- Pragmatic. GRID thrives on being pragmatic, allowing us to make the best decisions, rather than keeping to rigid processes and procedures that don’t work well for us.
- Empowerment. We support and encourage employees who are determined to grow by providing a self-development budget and strong career advancement opportunities.
- Respect. An open-to-improvement mentality where contribution from anyone is welcome. Ability to self express and the freedom to work independently.
- Passion. A great company culture, working with international colleagues who are passionate about what they do just as much as you are. Learn from your intelligent and experienced teammates that will support you through your GRID journey.
- Fun! This one is pretty self explanatory :)
