Join The Game!

Leader in the development and publishing of games, Gameloft® has established itself as a pioneer in the industry, creating innovative gaming experiences for over 20 years. Gameloft creates games for all digital platforms, from mobile to cross-platform titles for PC and consoles. Gameloft operates its own established franchises such as Asphalt®, Dragon Mania Legends, Modern Combat and Dungeon Hunter and also partners with major rights holders including LEGO®, Universal, Illumination Entertainment, Hasbro®, Fox Digital Entertainment, Mattel®, Lamborghini®, and Ferrari®. Gameloft distributes its games in over 100 countries and employs 3,600 people worldwide. Every month, 55 million unique users can be reached by advertisers in Gameloft games with Gameloft for brands, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company. 

All trademarks referenced above are owned by their respective trademark owners.

Job Description

Hardware service

Register and keep track of all devices borrowed by the production teams, ensuring that the borrowers keep, maintain, and give back the devices in accordance with the company regulations.
Examine cellphone unit, observe the operation, install the testing program into it to test and update phones’ technical specs, specific issues, and solutions, drivers, tools into Technical Knowledge Data Base Web Tool
Run HW process; HW tools, observe and optimize the process related to the task and raise new ideas to make HW process effective (Hardware Lockbox, DMT Report, and SIM Cost …)
Ready to come to the company to support the emergency cases if receiving the requests.

IT service:

Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
Set up/Revoke, Maintain/Upgrade the PCs (hardware/software/connectivity) for newcomers/resigned User and Gameloft employees from other studios
By oneself or together with the team, analyzing the issues, proposing solutions, and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones, and other IT devices
Escalating serious incidents to IT Supervisor/ Manager and the Management for immediate attention and decision making
Completing other administrative tasks such as support for the Company Events

Qualifications

Attitudes and behaviors:

Possessing customer/service-oriented mentality
Being proactive, willing to learn and working overtime when requested
Being social, communicative, calm, and flexible when dealing with users
Being innovative, cooperative, responsible, disciplined timely, and accurate in performing tasks
Well-organized and detail-oriented
Teamwork and good working attitude

Qualifications and Experiences:

Technical knowledge: Basic knowledge about PC and other IT devices’ hardware/ software/ connectivity; including Windows and Linux operating systems, good skills in analyzing, diagnosing, and troubleshooting issues.
Fair English; Speak and Write.

Additional Information

Recruitment Process:

(1) Screening call
(2) Test
(2) Interview
(3) Offer

Work Location

Work location: 56 To Huu, Nam Tu Liem, Ha Noi, Vietnam.

Why Join Gameloft?

You want to work in an exceptional industry and create games downloaded more than 1 billion times per year.
You want to be part of a talented and supportive team of pioneers who have a passion for creating video games.
You want to contribute to a vibrant and dynamic atmosphere.
You want to join a global company and meet great people around the world.
You will work on an employment contract with competitive remuneration and benefits package.
You are looking for a fun place to work in the heart of the city.

What Else Can Gameloft Hanoi Offer You?

05 working days/week: From Monday to Friday, applying hybrid working model and flexible working time
Internship Allowance: VND7,000,000/ month
Home Office Support Allowance: VND250,000/ month
Annual health check-up
Accident Insurance
Exciting diversity with our talents from around the world
Creative, modern and open working place
Continuous and professional training to fully develop your potential
Work hard, play hard and enjoy various activities (team building, events, CSR, etc)
High chance to become an official employee of Gameloft.

IT & Hardware (6 - months internship)