This job listing expired on Jun 16, 2020
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Summary

Working under direct supervision, a Game. N.E.R.D. provides excellent customer service experiences to Game Trade’s customers through knowledge of the Company’s services and current offers, current & upcoming video games, and outstanding customer service skills. The position of Game N.E.R.D. is tasked with greeting and approaching customers and informing them of our services, offering tours, offering assistance in locating items, processing transactions, including those involving trade-ins, hitting minimum sales goals, keeping a clean, organized sales floor and cash wrap/work area, and all other duties as assigned.

Job Duties and Responsibilities

Customer Service

  • Provide excellent customer service, approaching & greeting all customers, politely answer all customer questions, and make recommendations aligning with customer needs and Game Trade’s products and services
  • Process transactions via Point-of-Sale systems including those with trades, exchanges/returns, and payments of cash, credit/debit, gift cards, or store credit
  • Prioritize customers over operational tasks such as filing games, cleaning, sales floor inspections, and others listed in the Game Planner
  • Answer phone calls quickly, courteously, and professionally
  • Promote current promotions and sales, products and services, pre-owned merchandise, trades, V.I.P. membership benefits, pre-orders and pre-order bonuses, disc repair protection plans, and Product Replacement Plans
  • Address customer questions or concerns regarding store return/exchange policy, requesting management assistance if necessary

Merchandising

  • Ensure all games are displayed and fully alphabetized on sales floor and in drawers
  • Assist all staff in keeping all areas of display fully stocked
  • Under management supervision, perform price changes when necessary

Loss Prevention/Inventory Control

  • Comply with all transaction and return/exchange policies
  • Maintain awareness of in-store activity
  • Recognize potential theft/loss situations to help deter loss and keep Management aware

Store Operations and Maintenance

  • Complete operational tasks listed in the Game Planner or from Management, directed and supervised
  • Communicate promptly and clearly to ensure tasks are completed on time
  • Keep store clean and free of trash, dust, dirt, and stains
  • Process trade-ins and display outbound products throughout the business day
  • Ensure Management is aware of any store damages, caused internally or externally, repairs, or emergencies

Related Competencies

  • Customer Relations
  • Brand Building
  • Sales Skills
  • Verbal and Written Communication
  • Notable Knowledge Base
  • Energy
  • Reliability
  • Drive to Succeed
  • Organizational Skills
  • Teamwork

Minimum Qualifications

  • Must have a high school diploma or equivalent
  • Must be 18 years of age or older
  • Must be able to bend, stoop, reach with arms / hands and lift products weighing up to 15 lbs. from ground level to minimum height of 4 feet
  • Must be able to stand for 5 or more hours a day
  • Must have working knowledge of current Windows operating systems alongside office software and services
  • Working knowledge of current and upcoming video games, accessories, consoles, services, etc.
  • Must be able to communicate effectively using verbal and written English
  • Must be able to alphabetize
  • Must be able to effectively work under pressure and have the ability to handle stress in a manner that is appropriate and acceptable to others and Game Trade
  • Must consistently follow and adhere to all Game Trade policies and procedures
  • Must consistently demonstrate a commitment to Game Trade policies and procedures, including but not limited to, confidentiality, attendance, conflict of interest, and ethical responsibilities

Preferred Qualifications

  • Working experience in retail, sales, or related fields
  • Retro video game knowledge
  • Bilingual communication, including Spanish
  • Current or past leadership experience

Requirements

  • High School Diploma or Equivalent
  • Retail/Customer Service Experience (minimum 6 months)
  • Outstanding Knowledge of the Video Game Industry and Current/Upcoming Titles
  • Flexible Schedule
  • Positive, Outgoing, Energetic Personality
  • A Want for Growth