From critically acclaimed The Longest Journey to the very first sci-fi MMO Anarchy Online, to the brutal trials of Conan Exiles, our 28-year history has set our players uniquely up for a journey to the harsh world of Dune, where the continual battle for survival and spice will bring a challenge that is Legendary.

The Funcom team consists of over 250 people located in 5 studios - Norway, the US, Portugal, Sweden, a newly opened Romania studio - plus an additional UI/UX hub in the UK. As part of Funcom’s ongoing growth, and completing a successful turnaround, Funcom is now backed by Tencent, the largest online gaming company in the world!

Now, our IT administration department needs a Head of Server Operations to help build the team and processes in Server Operations.

This position is ideally located in Oslo, Norway, but Stockholm or Lisbon are also options.

Your Mission in Funcom

At Funcom, we are continuously looking to improve our games and the content we provide to our players. As part of that improvement, we are looking to build a Server Operations team. As a Head of Server Operations in Funcom, you will be the cornerstone to building the this team. You will be trusted to support our global live operations team by maintaining optimal network performance and availability.

You will also be directly involved in the hiring of the new members of your team, as well as onboarding, leading and developing them as their personnel manager.

How you can have an impact in your position:

Lead our global Server Operations in all aspects to drive a reliable, first-class player experience through monitoring, issue management and continuous problem solving
Assist in the recruitment, hiring, and training of Server Operations team
Responsible for incident and escalation management, holiday and disruption/weather campaigns including network readiness, event monitoring and updates for leadership
Server, network and device management, including software installation, updates, troubleshooting and distribution across all devices
Lead new tools/processes development and implementation
Set team priorities based on network goals and KPI’s
Security, including monitoring, threat analysis and tool deployment, in conjunction with security operations
Backup and storage; disaster recovery
Patch management

We are looking for someone that has:

10+ years of experience in the game industry working in server operations or related role
6+ years of experience leading/managing a team
Bachelor’s degree
Project Management knowledge (Project planning, prioritization, partner management, risk management)
Passion for leadership and mentoring
Strong communication skills
Strong analytical and problem-detection skills
Passion for persistent online games

We evaluate candidates on an ongoing basis and recommend candidates to apply as soon as possible!

Please apply in English.