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Esports Engine

Program Operations Manager

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Esports Engine
🇬🇧 London

HERE’S THE DEAL

We are a full-service Esports company that creates, manages and monetizes competitive video game leagues. We build a title’s competitive community from the ground up, growing it into a unique, professional and world-class Esports operation. We manage all league operations and produce expert live entertainment in-studio or at stadium-sized venues. We deliver monetary results by authentically translating our publishers’ and brand sponsors’ business outcomes to this massively diverse community.

We seek out ambitious partners and are the leading Esports company for new gaming titles.

Job Status: Full-Time

Location: London, UK

ESSENTIAL RESPONSIBILITIES

As the Program Operations Manager you will be responsible for driving Esports Engine’s best practices and core values cross-functionally with internal and external stakeholders. The Program Operations Manager will provide leadership and direction in the planning, development, and execution of global client programs.

WHAT YOU'LL BE DOING

  • Help drive program design across the entire lifecycle of new and current clients, ensuring that key stakeholders are aligned on program vision, objectives, go-to-market strategies, and timelines
  • Develop a keen understanding of the program’s needs, serving as the ‘leader in charge’ for key decisions around a program’s macro and micro operational planning
  • Collaborate with teams across the organization including, Client Services, Sales, and Execution, guiding the teams as we design opportunities, services, and deliverables
  • Build strong client relationships to maintain current business, grow established partnerships, and acquire new customers
  • Attend client meetings as needed to help drive decision making, understanding all client deals, deliverables, deadlines, and scopes of work
  • Navigate and identify risks and monitor potential scope creep on programs
  • Deliver tough or sensitive messaging to clients, addressing challenges strategically and providing aggressive solutions
  • Identify new account growth opportunities and partner with Sales to pursue as needed
  • Lead proposal pitch ideation and creation through strong partnership with Sales, Execution, and Client Services

WHAT WE NEED TO SEE

  • 3+ years of experience in leading, developing, and managing client relationships
  • 3+ years of product or program management experience
  • Proven ability to provide leadership and oversight in driving key decisions centered around project, program, and client objectives
  • Strong problem-solving abilities to address and resolve issues that face a growing organization
  • Proficient in strategic thinking and the ability to manage multiple priorities
  • Deep understanding and passion for the gaming and esports industry
  • Remarkable technical, organizational, time management, and interpersonal communication skills
  • Strong collaboration skills, with a drive for results, and seeing a project through from start to finish
  • Commercial awareness and strong budget management/planning skills

PLUSES

  • Esports experience as a professional player, employee, or content creator, especially in the FPS or Battle Royale genres

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned or updated by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.