WHAT MAKES US EPIC?
At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.
TRUST AND SAFETY
What We Do
The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.
What You'll Do
The Epic Games Trust & Safety Team is looking for an Operations Manager who can help define and implement processes at scale, lead a diverse 24/7 staffed team that upholds policies within the Fortnite community and the other various products the team supports, and investigate abstract situations in a dynamic environment. The Operations Manager should be comfortable with difficult content that agents are moderating, including hateful content, violent content, CSAM, etc.
In this role, you will
Provide management, oversight, and direction to remote agents on a 24/7 staffed team including being part of the on-call rotation for 24x7 imminent threat escalations
Work with key stakeholders to operationalize policy while ensuring customer safety and encouraging service growth
Manage a notification and change process as new policies and processes are implemented
Coordinate with partner teams to continuously improve operational processes via tooling, telemetry, and communications
Analyze process workflow, employee and space requirements to identify gaps and opportunities for efficiency gains
Adapt quickly to rapidly evolving and highly ambiguous situations, while maintaining good judgment, professional composure, and the ability to triage or prioritize operational decisions for highest impact with limited information
Communicate complex concepts to varied audiences, including implementation details to agents and impact assessments to leadership, PR and Legal teams.
What we're looking for
BS/BA degree or equivalent work experience
Experience managing a 24/7 operation
Experience crafting & implementing processes
Business Analysis skills
Basic Knowledge of Tableau reports and usage (or other data visualization tools)
Basic Knowledge of Jira (or other bug tracking software)
Basic Program Management Skills including handling multiple projects and creating and improving team processes, tools, and efficiencies
Strong written and verbal skills
EPIC JOB + EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.
Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.
