You are part of the Fan Care organization making EA renowned for taking care of players. You will join a team of System Owners, each dedicated to a portfolio of Fan Care systems and services. You will define roadmaps, manage lifecycles, deliver enhancements, progress through backlogs, and more. You will work with IT groups responsible for engineering and development and partner with teams across Fan Care and EA to provide streamlined, end-to-end support solutions. We are looking for a passionate, experienced systems and services owner to join us in Platform & Services reporting to our Senior Manager, System Owners.
How you will create renowned experiences as a System Owner:
Become a system and services Subject Matter Expert (SME)
Operate as business representative and SME for your systems and services portfolio
Transfer knowledge and empower the User Acceptance Team (UAT) early in the requirements process to ensure their input is incorporated
Explore data and share insights during sprint development planning, execution, and validation
Relationship management
Collaborate with partners ensuring their familiarity with systems and services roadmaps
Working and communicating with all partners ensuring their needs and concerns are considered and addressed
Program management
Prepare business case documents promoting scope through comprehensive requirements and use cases
Deliver initiatives in a environment of shifting partner needs and timelines
Represent the business when working with IT during development
Track and prioritize defects and enhancement requests
Befriend EA testing teams ensuring creation and maintenance of comprehensive test cases
Build operational product knowledge
Engage product users to understand how they use our tools and systems
Identify and address product risks in the production environment
Define measurable success criteria and metrics we can use to track progress
Process and documentation
Create accurate product documentation and keep updated to ensure relevancy
Avoid silos ensuring product knowledge is shared with relevant partners and teams
Interested? We’re looking for these skills and experiences:
Work experience in Computer Science, Information Systems, Business, or a related discipline.
4+ years of experience working with Customer Service tools (CRMs, Admin tools) in Technical or Program Management roles with 2+ years of experience using JIRA
Technical awareness and accomplished listening and communicating with all kinds of teams and product users on business and technical needs
You are curious and like working, and winning, with a broad team passionate about customer experiences!
Ceci ne s’applique pas au Québec.
COMPENSATION AND BENEFITS
The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the range and benefits for your specific location. EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.
BASE SALARY RANGES
California (depending on location e.g. Los Angeles vs. Sacramento): º $122,400 - $176,300 USD Annually
New York (depending on location e.g. Manhattan vs. Buffalo): º $115,700 - $176,300 USD Annually
Jersey City, NJ : º $142,000 - $176,300 USD Annually
Colorado (depending on location e.g. Denver vs. Colorado Springs): º $131,000 - $174,800 USD Annually
Washington (depending on location e.g. Seattle vs. Spokane): º $115,700 - $163,100 USD Annually
British Columbia (depending on location e.g. Vancouver vs. Victoria): º $107,600 - $147,100 CAN Annually
Base salary is just one part of the overall compensation at EA. In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity. For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
