Product Manager – Battlefield 6 (Game Ops & Live Service)

Our Battlefield franchise is evolving its live service and long-term operations, and we're looking for an experienced Quality Verification Product Manager to help ensure our players receive a quality experience. You will sit at the intersection of development, live operations, and player quality, and will be a critical partner across multiple teams throughout the product lifecycle.

You will bring quality strategy, orchestrate cross-team collaboration, and serve as the primary QV representative for both live issues and in-development features for Battlefield 6. You will report directly to Director of Software Delivery, Battlefield,QV

We are a hybrid remote/in-office team.

Main Responsibilities

Live Service Quality & Game Operations

• Lead the identification, evaluation, and tracking of live service issues. Ensure rapid response and experience communicating product updates, milestones, and progress to internal and external partners across Game Ops, Development, Engineering, and Production.
• Partner with Game Operations and Live Service managers to anticipate risks, establish quality guardrails, and ensure smooth daily live operations.
• Validate and monitor real-time game health metrics, error logs, crash data, and service telemetry to quickly detect latest quality trends.
• Use data to assess each release's progress and its approval

Development Support & Pre-Release Quality

• Be QV's representative for asset features in Release leading up to submission and going live —providing quality insights, embedded testing strategies, and risk assessments.
• Standardize, improve workflows and planning across the Franchise to lead predictability.
• Ensure test strategies, coverage, and feature validation align with the scale and complexity of a Battlefield live service title.
• Coordinate with Engineering, Production, Design, Insights, Customer Support, and Game Ops to agree on priorities, communicate risks, and ensure shared quality outcomes.
• Lead discussions around live-site incidents, patch readiness, release quality, and long-term service reliability.
• Advocate for player experience and ensure quality considerations are integrated across the entire development and live-service pipeline.

Quality Strategy & Continuous Improvement

• Develop and refine QV practices for live service, including incident management workflows, feature-level test strategies, and long-term quality planning.
• Mentor and influence QV peers and partner teams through expertise, documentation, and structured feedback.
• Contribute to studio-wide or franchise-wide plans that improve quality standards.

Qualifications & Experience

Required

• 5–10 years of experience in Quality Verification, Game Operations, or Live Service roles within AAA or large-scale multiplayer products.
• Experience with live service ecosystems, including release management, incident response, service monitoring, and long-term content pipelines.
• Experience operating at a senior level—equivalent to Development Director scope.
• 5+ years of experience communicating product updates, milestones, and progress to internal and external partners, understanding and clarity across multiple disciplines and leadership layers.
• Expertise in test planning, risk analysis, service troubleshooting, and defect management.
• Succeed in high-pressure, fast-evolving environments where rapid decision-making is necessary .
• Experience working on large-scale online or multiplayer games (experience with Frostbite or Battlefield bonus).

Relevant

• Experience with service telemetry dashboards, live data tools, or crash/telemetry pipelines.
• Background in coordinating global teams or working with distributed partners.
• Familiarity with Agile development and live-service content operations.
• Experience using data and insights to inform product development and comfort working with quantitative quality data.

What This Role Isn't

• This is not a people-manager role.
• It is not focused on completing routine testing tasks.
• Instead, it is a senior leadership-level IC position centered on quality strategy, cross-team orchestration, and ensuring Battlefield delivers an excellent live service experience.

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). 

PAY RANGES

* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$119,600 - $167,300 CAD

* California (depending on location e.g. Los Angeles vs. San Francisco) *$138,400 - $211,700 USD

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.