You’re the Product Director for Live Fan Care & VIP Engagement.
You are part of EA’s Customer Experience (CE) organization that strives to make EA known for taking care of players.
You innovate and own the product approach to improve live and VIP fan experiences.
You’re known for being a collaborative thought leader who seeks out diverse and varied viewpoints. You work hard to understand how things work today, current and emerging fan and stakeholder needs, and industry trends, and balance long-term strategy with short-term needs. You bring people along in designing the future.
You’re an expert product manager and have a history of bringing products to market efficiently and effectively. You empower your teams and your peers to achieve their goals.
You will develop a product strategy to deliver live and VIP fan experiences using user centered design in partnership with the experience design team to define and lead the development of the multiyear roadmap.
You own the product strategy and roadmap - you are responsible for aligning it to the long-term vision, accurately projecting resource requirements, leading a team of mixed discipline contributors to execute to plan, leading experiments, tradeoff negotiations, and pivots. You will be the steward of the story of the work and help others understand when/why we evolve, commit and invest, or stop investing.
You work closely with live and VIP service delivery and operations leadership, service design, technical teams (config, architecture, developers, IT leadership, vendors and more) and other Customer Experience product teams.
A typical day in the life of the Principal Product Manager:
Collaborating with stakeholders, leadership, partner teams, vendors and your team to align on product strategy, budget and desired outcomes
Constantly communicating up, down, and sideways to keep people aligned and informed
Researching, sharing and applying customer experience and gaming trends
Creating and communicating product portfolio vision, roadmaps, features, user stories, and acceptance criteria for a suite of products
Defining and documenting business requirements, success criteria, progress, and business KPIs
Managing product development by leading cross-functional teams of architects, developers and product managers
Understanding product line use cases and how changes impact fans, the Customer Experience organization, Studios, or EA
Measuring the health of your products and reporting on progress and metrics in a compelling and digestible format
Gathering and applying feedback to improve products and roadmap
Managing a team of people with human and technical needs
You need to be known for:
Being a great problem solver - You are analytical, have an attention to detail, a critical thinker and use a logical approach to solving problems.
Excellent communication - You prioritize communication and work hard to ensure people know what’s going on, what’s changing, and what the future holds. You are great at written and verbal communication and can articulate complex issues. You have good executive presence and are able to facilitate meetings with your team and other stakeholders. You are able to communicate to influence others and motivate action.
Successfully managing a complete product lifecycle (ideation, roadmaps, overseeing development, future releases, deprecation, etc.)
Strong project management skills - you understand many approaches and lead project managers to support your teams effectively
Strong business analysis skills - You are great at gathering, documenting, analyzing, defining and managing business requirements. You can articulate current state vs. future state and the gaps between the two. You can identify the root cause of issues and identify impacts of changes.
Your leadership - You are good at leading complex cross-functional teams. You are strong in change management and influencing others. If you are managing a team of product managers, you are strong in people development.
You’ll love your job THE MOST if you:
Have 7-12 years of relevant experience in a Product Management role
Like working, and winning, with a broad team
Enjoy creating and testing innovative products to foster new and better experiences
Are comfortable managing products from ideation through development to execution and going into detailed tactics and up to strategy
Are a confident, creative communicator who likes to share information, gather data, or influence your audiences
Thrive in fast-paced, dynamic environments
You’ll feel pretty bummed about this job if you:
are okay with limiting innovation due to resources or time
like managing a program or project with tasks and assignments
like working on your own rather than collaborating with a team to accomplish a task
dislike rapid pace or constant changes in their work environment
aren’t comfortable communicating what you’re doing constantly and broadly
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
