#WeAreEA, and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We believe in acting with curiosity, speaking up with original ideas, and committing to each other as one team.

You will be a part of EA’s Worldwide Customer Experience (WWCE) organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

We’re looking for all the best kinds of people to provide a signature experience for our players. Do you want a job that inspires you, while giving you room to enjoy your life? WWCE is a team that fosters that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. Join us!

And we want you to join us. We’re hiring an Market Research Intern for the 2021 summer.

You will be part of EA’s Customer Experience (CE) organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us. Specifically, you will be a part of the Insights organization and will report to the Research Manager.

The WWCE Research Team provides the player player perspective and input into all aspects of the business. This internship role will assist with the ad hoc research needs of the business. This may include, but is not limited to: survey design, sampling, data collection, analysis and reporting.

You will also include a focus on qualitative research skills like discussion guide development, different interview techniques and reporting. We’ll want you to turn that research into compelling stories that we can use to inform the business.

So how do you make great experiences for players? You:

Help with reporting and insights – collect, interpret, and simplify incoming data across multiple data sources to find actual insights that improve the player experience and provide a Signature Customer Experience for EA.
explore data – sift, sort, collect, and analyze different data sets to provide insights to the business.
build a story – build a story with the insights, not just provide data or information to the business. With the correct insights and story, we shape the player experience and promote the Signature Customer Experience for EA.
create data visualizations - create impact for your story with easily digestible, compelling data visualizations.
understand player needs/motivations - build interview guides and conduct focus groups, transcribe and turn the transcriptions into a compelling narrative
have fun - As a game company, a passion for games and improving the player experience is important.

If this is the role for you, then you are:

flexible—you handle your daily responsibilities alongside anything urgent, unscheduled, and new. It is very important to “go with the flow”!
curious— you always want to know more, understand more! Always wanting to understand the “why” and the behaviors and motivations behind players’ wants and needs.
puzzle/problem solver—you enjoy sorting through the details and looking for a solution.
passionate—you love what you do and will enjoy putting those skills to improve the player experience.
willing to learn— everyday is a new challenge and you love the opportunity to learn something new.
organized— to help keep projects on-time and moving forward, organizational and time management skills are crucial.

If you’re interested you’ll need these skills or experiences:

Studying for a bachelor’s, MBA (MSMR), or master's degree in statistics, computer science, or a related field, slated to graduate no earlier than May 2022
Applicants must be legally authorized to work in the US on a fulltime basis during the 12-week internship. Visa sponsorship is not available for this position.
Working knowledge of full research project lifecycle: study design, survey design, sampling, data collection, analysis and reporting
Experience in analytics and statistical analysis
Familiarity with interview techniques
Stakeholder communication and management
Working knowledge of Powerpoint, Word, Excel
Working knowledge of Google Drive & Google Docs
Experience with Design Thinking is a PLUS
Experience with Journey Mapping is a PLUS
SQL knowledge is a PLUS
SPSS knowledge a PLUS

About EA

At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers.

We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more!

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.