The Customer & Platform Enablement (CPE) organization is focused on developing tools and components that help game developers to extract the most out of EA's Digital Platform (EADP) so they can create stunning experiences for our players. Our charter is to make EA's digital platform intuitive and powerful. We aim to combine the many rich features our central platform teams have developed into cohesive interfaces. We aim to help developers build new games quickly with tools and workflows that promote rapid iteration. In all of this, we focus on making our powerful tools easy to use, so game developers can create the next generation of blockbuster hits!

Description

Reporting to a VP of Customer Platform Enablement, you'll lead an organization focused on making a greater impact on the EADP developer community by providing a portal that enables the game developers easy ways to discover, sign-up, improve digital platform services.

Responsibilities

You will shape the vision for EADP developer portal and developer experiences and implement that vision. From discovery, to development, to adoption of these services.
You will create a web content strategy that ensures credible messaging for services that are used by builders from all developer backgrounds including heads of tech, developers, architects, DevOps and LiveOps engineers.
Partner with engineering leaders, product managers, engineering and operations teams to make product/service related content part of the Definition of Done for all new product introductions.
Create a compelling and easy to use web experience that helps educate builders of the platform
Lead the design of new product features and enhancements to existing functionality which allow complex game features by exposing EADP's services through easy to use workflows.
Co-lead the technical content development across teams (developer relations, engineering and product teams, technical writers, and solutions architects) through discovery, design, development, and deployment stages.
You will engage with studio engineers, technology advocates, and other partners to gain insight on all development needs.
Take a data-driven approach in defining success metrics, prioritizing requirements, and communicating plans, progress and success.
You will be the champion for the user experience to remove friction while integrating with EADP products; demonstrate deep customer empathy by advocating the voice of the customer inside EADP.
Achieve error free content, workflows, and integration tasks on the developer portal by creating testing strategies and coordinating usability testing. Create faster feedback loops by sharing the friction points on the developer portal to the EADP team members to fix.

Qualifications

10 years of experience in software development (engineering/product/management).
Relevant work experience in digital marketing, marketing communications, community marketing, or digital/high-technology companies/products.
Experience leading a worldwide customer-facing product/program.
Passion for delivering high-quality, fault-tolerant, globally available services.
A career path that shows increasing levels of responsibility.
Experience leading diverse teams and collaborating with other organizations.
Experience managing complex and multi-faceted marketing programs with the ability to guide projects through completion.
Experience developing cloud applications (AWS/GCS/Azure).
You enjoy promoting agreement and can explain program recommendations and tradeoffs to senior leadership.

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers.

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more.

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.