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Electronic Arts

Business Partner Manager - LATAM

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Electronic Arts
🇲🇽 Mexico City

Requisition Number: 167417

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

Business partner manager – JOB DESCRIPTION – LATAM


I am accountable for the commercial success of the relationships with the accounts I manage at a national level, by negotiating with them and executing strategies that are aligned with our local go-to-market targets and plans.


Account management

  • Provides input into sales strategy / sales forecast within business unit.
  • Responsible for high profile accounts that are strategically important, represent significant revenue to EA, or have diverse and complex needs.
  • Has full P&L responsibility for volume, net revenue, gross profit and other retail investments as well as market share and growth.
  • Has moderate discretion to negotiate annual contract terms in line with EA guidance to reach annual targets and ensure full compliance of business relationships.
  • Forecasts product launch and ongoing inventory needs, works with customers to influence and shape product forecast expectations.
  • Fully responsible for annual Customer Business plans, may support other account managers in developing their plans.
  • Responsible for PPF
  • Budget management, work in coordination with “commercial programs manager” on customer prioritization and ROI optimization for PPF and local TM budgets.
  • Responsible for developing and nurturing senior relationships with major / strategic customers.
  • Effectively combine professional customer relationship management and business objectives in daily work in creative and effective ways.
  • Use in-depth understanding of commercial/ industry best practices to inform the design and improvement of sales tools, processes and procedures.
  • Be part of the Global virtual account team with opportunity to lead project across the region – Ensuring that we leverage channels at best of EA’s interests and share best practices.

Retail-marketing execution

  • Maximizes product lifecycle revenue at assigned customers from reveal to launch, and beyond.
  • Leverages product evangelism and customer expertise to foster customers alignment to plans.
  • Works independently to manage retail marketing budgets for their customers.
  • Emphasizes product launch and investments in line with marketing strategies.
  • Coordinates the creation of customer specific merchandising and marketing programs to maximize in store and online returns on investments.

Collaboration with other internal & external partners

  • Is a good team player and liaises successfully with colleagues in a matrix environment.
  • Regularly interacts with leadership and works with a wide range of internal stakeholders and external partners.
  • Stays connected to the digital strategies to be rolled out, including [email protected] programs to execute with customers together with the Digital Champion.
  • Works closely with AR team to track and follow credit limits to cover low and peak seasons.
  • Helps in solving A/R related account issues.
  • Engage with Operations to support shipments anticipation and effectiveness.
  • Ensures commercial contract renewals with legal and financial services.
  • Develops strategic partnerships and sets and monitors internal and external service standards.
  • Trains / mentors junior staff – viewed as a role model within EU sales organization.
  • Guides others in resolving complex issues in specialized area based on existing solutions and procedures - seen as best practice / quality resource.
  • Key participant in strategic initiatives within market / across EU business.
  • May use standard methodology to design and build out commercial approaches for new markets/ projects.


  • Fluent in English.
  • Intensive usage of collaborative systems and tools.
  • Positive, enthusiastic and motivated; able to work pro-actively and respectfully.
  • Excellent communication skills, with the ability to communicate effectively at all levels internally and with the customers.
  • Comfortable with details as well as problem solving approaches.
  • Excellent organization skills to help adapt quickly.
  • Ability to resolve a variety of complex issues in creative ways; to be able to anticipate and prevent problems.
  • Ability to troubleshoot and resolve issues within processes.
  • Demonstration of strong commercial awareness and judgement.
  • High analytical skills and proven fact-based decision making process.
  • Industry leading negotiation skills.
  • Passion for entertainment, technologies and video games environment.


  • Manage digital sales or central investments.

Acerca de EA En Electronic Arts, nuestro objetivo es inspirar al mundo para que juegue. Creamos experiencias de juego nuevas y extraordinarias para nuestros millones de jugadores de todo el mundo, mediante la unión de personas con talento que combinan creatividad, innovación y pasión. Sabemos que nuestro punto fuerte es la diversidad de nuestra gente. Sumergimos a nuestros empleados en una cultura inclusiva y proporcionamos oportunidades de aprendizaje y liderazgo para que realicen el trabajo más impactante y gratificante de sus carreras. Nuestros empleados son lo más importante. Ofrecemos paquetes de prestaciones completos que se centran en la salud y el bienestar para respaldar tus necesidades y ayudarte a equilibrar carrera y vida personal. Ofrecemos acceso a unos entornos de trabajo dinámicos y de colaboración, oportunidades para conectarnos y contribuir mediante los grupos de recursos de empleados, así como apoyo para una vida equilibrada con días libres pagados, bajas de maternidad y paternidad, además de videojuegos gratuitos y mucho más. Electronic Arts ofrece igualdad de oportunidades. Nuestras decisiones de empleo se hacen independientemente de raza, color, nacionalidad, ascendencia, sexo, género, identidad o expresión de género, orientación sexual, edad, información genética, religión, discapacidad, condición médica, embarazo o estado civil, familiar o de veterano, o de cualquier otra característica protegida por ley. Electronic Arts también lleva a cabo ajustes de espacios de trabajo para individuos cualificados con discapacidades, de acuerdo con la legislación aplicable.