Durham College is an equal opportunity employer and welcomes applications from qualified individuals, including members of visible minorities, Aboriginal peoples and persons with disabilities.

Reporting to the Manager, Ancillary Services, the Manager, DC eSports Arena will provide the daily management, organization, direction, and reporting of the new DC Gaming Centre, located at the Oshawa campus. The Manager will have one full-time report, with the possibility of multiple part-time reports. This position will involve both the short-term and long-term aspects of running a new business on campus.

The Manager, DC eSports Arena will execute the strategic management for the DC eSports Arena. The incumbent will maintain current working and strategic level knowledge of the gaming Industry through live conversations, customer feedback, networking and on-line experiences. They will also regularly interface with internal clients/partners including the Athletics Department, summer camps, staff, students, and associations as well as with external clients/partners such as vendors, sponsors, suppliers and other gaming centers in order to continue business and seek requirements for the development of the DC eSports Arena. In addition, the Manager will work with Communications and Marketing and social media to raise awareness and identify marketing opportunities, as well as develop a 1-3 year vision for a marketing plan. The incumbent will analyze the DC eSports Arena data to make recommendations regarding sales, inventory, and equipment for the most effective delivery of gaming services. They will also book events and tournaments with interested faculty, staff, Varsity/Athletics, and other internal and external clients as needed.

The Manager, DC eSports Arena will oversee the daily operations of running the Arena. The incumbent will either perform or allocate tasks to team members and will provide direction to support staff, determining priorities and work assignments. The incumbent will ensure the Centre runs in a normal and safe environment while acting as the first line of support by engaging directly with customers to de-escalate situations. The incumbent will communicate with Campus Security for any related purposes, with IT for any resolution of Gaming station issues, and will report to the Manager, Ancillary Services for any ongoing issues and daily operations. The Manager will be responsible for the training of all full-time support staff, as well as onboarding of all other staff. They will forecast and maintain appropriate staffing levels. The incumbent will also ensure safe unlock and lock-up procedures are being followed. Furthermore, the incumbent will be responsible for depositing daily proceeds and approving in Banner as required, interfacing with and answering financial questions, preparing monthly operational reports for management and budget development. Weekend work may be required in this role.

The successful candidate will possess a three year diploma/degree in a related field such as Business, Marketing, Computer Programing, Gaming, and Software with a minimum of three years' experience working in a retail environment, along with supervisory/management and entrepreneurial experience. They will also have current knowledge and experience in the Gaming Industry.

Durham College provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or you are selected for an interview, please contact our Human Resources (HR) department and an HR Assistant will work with you to meet your needs.