About DECA Games
We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see an amazing set of problems to solve and a huge opportunity.
DECA is a remote company with over 230 people in over 26 countries globally. DECA has been profitable since our inception in 2016. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.
About our culture
We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Employees are trusted to manage their time and get things done independently. We believe that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).
About the role
We are looking for a passionate Game Master Team Lead in Bulgaria to help us provide top-notch support and operations to our valued players of the games.
Responsibilities
Lead a small team of Game Masters, providing guidance, mentorship and admin support to ensure the team meets performance expectations
Oversee and coordinate the daily operations of the Game Masters ensuring alignment with the different stakeholders
Facilitate communication and collaboration within the team and across other departments
Monitor team performance and provide regular feedback, conducting performance reviews and 1:1s
Assist in planning and building in-game events
Create in-game items
Assist in testing in-game events to ensure product quality and service
Deploy in-game events to live environment
Monitor events, report performance or technical issues and provide corrective solutions
Manage gaming operations and report game status to the Game Team on a daily basis
Assist Producers with execution of monetization strategies
Carry on investigations and maintain documentation of game exploits, bugs and similar other issues pertaining to the online gaming world
Assist the Customer Support Team by providing support for game related queries
Analyze feedback and suggestions from players for continuous improvement of the game
Balancing, authoring, deploying, and testing IAPs In-game and for the Webstore
Executing on existing pricing strategy documentation to build sustainable product offerings
Monitoring of games resource/currency economy’s for planning
Coordinating with Game Design Teams on content launches and in-game syncs
Attending IAP Planning Meetings
Requirements
Experience in leading small teams, preferably in a multicultural or remote setting
Knowledge and/or interest in the F2P gaming model
Knowledge and/or interest in F2P games
Good professional working knowledge of English, spoken and written
Good communications skills, both written and verbal
Computer literacy required
Personal computer along with reliable Internet (position is remote)
Good working knowledge of Excel & Google Sheets preferred
A meticulous approach to work, strong attention to detail
Interest in gaming, previous gaming job experience preferred but not required
University degree preferred but not required
High School certificate of completion
Based in Bulgaria
Benefits
Remote first company culture
Flexible work hours to support a personal work-life balance
Weekly remote Embodiment@Work breathing and workout exercises
Working in a multicultural environment with people from over 20 different countries
Flat hierarchies and a great and dedicated group of people
20 days of paid time off
Food vouchers
